From 041a01c046b311da1b44f5689ecd106ca5677db9 Mon Sep 17 00:00:00 2001 From: Nico Schottelius Date: Sun, 19 Sep 2021 11:53:44 +0900 Subject: [PATCH] Begin phasing in SLA levels --- content/u/products/ungleich-sla/contents.lr | 30 ++++++++++++++++----- 1 file changed, 24 insertions(+), 6 deletions(-) diff --git a/content/u/products/ungleich-sla/contents.lr b/content/u/products/ungleich-sla/contents.lr index 2db6f35..7afb1da 100644 --- a/content/u/products/ungleich-sla/contents.lr +++ b/content/u/products/ungleich-sla/contents.lr @@ -8,10 +8,9 @@ subtitle: ungleich service level agreements --- description1: -What is the right SLA (service level agreement) for you? At ungleich -we know that every organisation has individual needs and resources. -Depending on your need, we offer different types of service level -agreements. +Our Service Level Agreements (SLAs) define the reachability as well +as the reaction times. In this document you can find what the default +SLA covers and which additional options you have. ## The standard SLA @@ -34,8 +33,8 @@ feature1_text: The business SLA is suited for running regular applications with a focus of business continuity and individual support. Compared to the -standard SLA it **guarantees you responses within 5 hours** on work -days. You also can **reach our staff at extended** hours. +standard SLA it **guarantees you responses within 5 hours** within work +hours. You also can **reach our staff at extended** hours. --- feature2_title: Enterprise SLA @@ -108,3 +107,22 @@ quote and we will get back to you. --- offer3_link: https://ungleich.ch/u/contact/ +--- +description4: + +## Overview of the different SLA levels + + + + + + + + + + + + + + +
Feature / SLAStandard SLABusiness SLA?? SLA
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