From 35bc6b74456ba555b54f8cb0d163a8ea08461014 Mon Sep 17 00:00:00 2001 From: Nico Schottelius Date: Sun, 19 Sep 2021 14:57:30 +0900 Subject: [PATCH] ++update --- .../contents.lr | 2 +- .../ungleich-service-hour/contents.lr | 25 ++++++++++++--- content/u/products/ungleich-sla/contents.lr | 17 ++++++---- .../ungleich-support-package/contents.lr | 31 +++++++++++++++++++ 4 files changed, 63 insertions(+), 12 deletions(-) diff --git a/content/u/products/ungleich-infrastructure-availability/contents.lr b/content/u/products/ungleich-infrastructure-availability/contents.lr index 270ae7e..14c4c34 100644 --- a/content/u/products/ungleich-infrastructure-availability/contents.lr +++ b/content/u/products/ungleich-infrastructure-availability/contents.lr @@ -17,7 +17,7 @@ lists the typical availability categories: ``` | % | Accepted downtime / year | -| 99 | 87h or 3.65 days | +| 99 | 87.6h or 3.65 days | | 99.9 | 8.76h | | 99.99 | 0.876h or 52.55 minutes | | 99.999 | 5.25 minutes | diff --git a/content/u/products/ungleich-service-hour/contents.lr b/content/u/products/ungleich-service-hour/contents.lr index 017548a..fb414ae 100644 --- a/content/u/products/ungleich-service-hour/contents.lr +++ b/content/u/products/ungleich-service-hour/contents.lr @@ -22,19 +22,33 @@ reach out to us individually. Collaboration package - Hourly Rate + Hourly Rate (during business hours) 220 CHF/h 210 CHF/h 200 CHF/h 180 CHF/h - Hours included + Hours included during business hours 0 2 10 20 + + Hourly Rate (outside of business hours) + 360 CHF/h + 343 CHF/h + 327 CHF/h + 295 CHF/h + + + Hours included (outside of business hours) + 0 + 0 + 2 + 5 + Package valid for on demand @@ -52,12 +66,13 @@ reach out to us individually. Pricing per month 0 - 420 - 2000 - 3600 + 500 + 3000 + 5500 +* Business hours are Mo-Fr, 9-17, excluding Swiss national holidays * Bigger packages allow us to offer a discount for better planning * Hours not consumed during the given timeframe are expired. * Discounts available for Open Source and climate related projects diff --git a/content/u/products/ungleich-sla/contents.lr b/content/u/products/ungleich-sla/contents.lr index 166bc04..52be29b 100644 --- a/content/u/products/ungleich-sla/contents.lr +++ b/content/u/products/ungleich-sla/contents.lr @@ -139,24 +139,29 @@ description4: no (best effort) 1 business day 4h during business hours + 4h during extended business hours 4h every day Support via telephone best effort - yes - yes - yes + best effort + yes, Mo-Fr 09:00-17:00 + yes, Mo-Fr 06:00-22:00 + yes, Mo-Su 00:00-23:59 Pricing Included for free - yes - yes - yes + 450 + 900 + 1800 + 4200 +All prices are excluding the [working hours](../ungleich-service-hour). + ## Services and reaction times in detail ### Business hours diff --git a/content/u/products/ungleich-support-package/contents.lr b/content/u/products/ungleich-support-package/contents.lr index 149367d..f25ddae 100644 --- a/content/u/products/ungleich-support-package/contents.lr +++ b/content/u/products/ungleich-support-package/contents.lr @@ -15,3 +15,34 @@ consultancy efforts. We allow every project to individually select their SLA, consultancy packages and availability requirements. Below we have summarised typical selections from our customers for easy selection. + + + + + + + + + + + + + + + + + + + + + + + +
Package/FeatureBusiness LightBusiness Pro
Working hour packageSupport packageSupport package
SLA packageStandard SLABusiness SLA
Targetted Minimum Availability99%99.9%
+ +## Targetted Minimum Availability + +The availability of our services is defined individually depending on +the services booked. Find more information about it on the +[ungleich infrastructure +availability](../ungleich-infrastructure-availability) page.