diff --git a/content/u/products/ungleich-sla/contents.lr b/content/u/products/ungleich-sla/contents.lr
index 7afb1da..1124de5 100644
--- a/content/u/products/ungleich-sla/contents.lr
+++ b/content/u/products/ungleich-sla/contents.lr
@@ -9,7 +9,10 @@ subtitle: ungleich service level agreements
 description1:
 
 Our Service Level Agreements (SLAs) define the reachability as well
-as the reaction times. In this document you can find what the default
+as the reaction times. As every customer situation is unique, we allow
+customization of
+
+In this document you can find what the default
 SLA covers and which additional options you have.
 
 ## The standard SLA
@@ -125,4 +128,20 @@ description4:
         <td>yes</td>
         <td>yes</td>
     </tr>
+    <tr>
+        <th>Guaranteed response time via E-Mail</th>
+        <td>no (best effort)</td>
+        <td>[1 business day](#1-business-day)</td>
+        <td>4h within working time</td>
+    </tr>
+    <tr>
+        <th>Support via E-Mail</th>
+        <td>yes</td>
+        <td>yes</td>
+        <td>yes</td>
+    </tr>
 </table>
+
+## Reaction times in detail
+
+### <a name="1-business-day"></a> 1 business day