_discoverable: no
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title: ungleich SLA levels
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subtitle: ungleich service level agreements
---
description1:

What is the right SLA (service level agreement) for you? At ungleich
we know that every organisation has individual needs and resources.
Depending on your need, we offer different types of service level
agreements.

## The standard SLA

If not otherwise specified in the product or service you acquired from
us, the standard SLA will apply. This SLA covers standard operations
and is suitable for non-critical deployments. The standard SLA covers:

* Target uptime of all services: 99.9%
* Service level: best effort
* Included for all products
* Support via support@ungleich.ch (answered 9-17 on work days)
* Individual Development and Support available at standard rate of 220 CHF/h
* No telephone support


---
feature1_title: Business SLA
---
feature1_text:
The business SLA is suited for running regular applications with a
focus of business continuity.

* Target uptime of all services: 99.9%
* Service level: guaranteed reaction within 1 business day
* Development/Support (need to phrase this well): 180 CHF/h
* Telephone support (8-18 work days)
* Optional out of business hours hotline (360 CHF/h)
* 3'000 CHF/6 months

---
feature2_title: Enterprise SLA
---
feature2_text:

---
feature3_title: High Availability (HA) SLA
---
feature3_text:
If your application is mission critical, this is the right SLA for
you. The **HA SLA** guarantees high availability, multi location
deployments with cross-datacenter backups and fast reaction times
on 24 hours per day.
---
content1_text:


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content1_image: djangohosting.svg
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offer1_title: Django Hosting S 42.5 CHF/month
---
offer1_text:

* [One time setup fee 30 CHF](https://datacenterlight.ch/product/django-hosting-setup/)
* VM with 1 Core, 2 GB RAM, 10 GB SSD, 100 GB HDD
* Suitable for a development use
* Can be extended with extra HDD space (2 CHF/month per 100 GB)

---
offer1_link: https://datacenterlight.ch/product/django-hosting-s/
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offer2_title: Django Hosting M 59 CHF/month
---
offer2_text:

* [One time setup fee 30 CHF](https://datacenterlight.ch/product/django-hosting-setup/)
* VM with 2 Core, 4 GB RAM, 20 GB SSD, 200 GB HDD
* Suitable for a small production use
* Can be extended with extra HDD space (2 CHF/month per 100 GB)

---
offer2_link: https://datacenterlight.ch/product/django-hosting-m
---
offer3_title: HA SLA
---
offer3_text:

Individual pricing. Contact us on support@ungleich.ch for an indivual
quote and we will get back to you.

---
offer3_link: https://ungleich.ch/u/contact/