From 2d3526918e59b3bf90a6ff2c1ffe19dc0b3d43b5 Mon Sep 17 00:00:00 2001
From: =?UTF-8?q?Timoth=C3=A9e=20Floure?= <work@tfloure.ch>
Date: Mon, 5 Aug 2024 11:08:41 +0200
Subject: [PATCH] [fs2zammad] remove previously (half) imported zammad ticket

---
 fs2zammad | 20 ++++++++++++++++++++
 1 file changed, 20 insertions(+)

diff --git a/fs2zammad b/fs2zammad
index 3f65a7a..8b590c7 100755
--- a/fs2zammad
+++ b/fs2zammad
@@ -113,6 +113,25 @@ def maybe_create_zammad_user(userdata, zammad_session, attr="login", default=Non
 
     return USERMAP[lowercase_email].get(attr, default)
 
+def remove_existing_zammad_tickets_for(rt_id, zammad, retries=3):
+    try:
+        matching_zammad_tickets= zammad.ticket.search(f"title: \"[RT-{rt_id}]*\"")
+        if len(matching_zammad_tickets) >= 1:
+            print(f"Found existing ticket:")
+            for zt in matching_zammad_tickets:
+                print(f"{zt["id"]} {zt["title"]}")
+                print(f"Deleting Zammad ticket {zt["id"]}")
+                zammad.ticket.destroy(zt["id"])
+    except:
+        print(f"Failed to cleanup duplicates for RT-{rt_id} .. ({retries} retries left)")
+        if retries > 0:
+            print("Sleeping 5 seconds to give Zammad some air...")
+            time.sleep(5)
+            remove_existing_zammad_tickets_for(rt_id, zammad, retries - 1)
+        else:
+             traceback.print_exc()
+             raise RuntimeError
+
 # def ensure_user_is_zammad_agent(user, zammad_session):
 #     print(f"Promoting user {user} to Agent")
 #     id = maybe_create_zammad_user(user, zammad_session, "id")
@@ -297,6 +316,7 @@ ticket_ids.sort()
 
 for id in ticket_ids:
     try:
+        remove_existing_zammad_tickets_for(id, zammad, 5)
         zammad_ticket_id = create_zammad_ticket(id, zammad, h2t, 5)
         dumpfile = f"processed/{id}"
         with open(dumpfile, "w") as handle: