# rt2zammad

Request tracker to Zammad migration script. This is not an out of box solution
for everybody, you will probably have to customize it.

Known issues:

* Disabled users from RT can not be accessed by API, thus will lack email
  address and will fail to be created. Enable all users prior to the migration.
* Timestamps are not preserved. The Zammad API doesn't seem to allow this.
* Zammad will send notification for all actions, you probably want to disable
  outgoing mail for time of import:
  * Disable all triggers sending mail (Manage / Trigger
  * Disable notifications for all existing users (seems like every user has to do this)
  * Safer approach might be to use own SMTP server and temporarily discard all
    mail from Zammad for the migration run.

No further development is expected there. This was used once to migrate
[Weblate](https://weblate.org/) and I have no intent to improve this script
myself. Pull requests are still welcome though.