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[rt2zammad] update range and except duplicated ticket

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This commit is contained in:
kjg 2024-08-02 15:18:40 +09:00
parent e3c375a29e
commit 06b42d042b
2 changed files with 11 additions and 2 deletions
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9
fs2zammad
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@ -169,7 +169,6 @@ def create_zammad_ticket(id, zammad, h2t, retries=3):
zammad_ticket = zammad.ticket.create(zammad_ticket_template)
print(f"Created Zammad ticket {zammad_ticket['id']} for {label}")
if rt_ticket["ticket"]["Owner"] and rt_ticket["ticket"]["Owner"] != "Nobody":
zammad_owner_id = maybe_create_zammad_user(rt_ticket["ticket"]["Owner"], zammad, "id")
zammad.ticket.update(
@ -281,6 +280,9 @@ if not os.path.exists("rt2zammad.json"):
with open("rt2zammad.json") as handle:
config = json.load(handle)
rt_start = config["rt_start"]
rt_end = config["rt_end"]
h2t = html2text.HTML2Text()
zammad = get_zammad_session()
@ -294,9 +296,14 @@ ticket_ids = os.listdir("tickets/")
print(f"Found {len(ticket_ids)} tickets on filesystem.")
ticket_ids = list(map(int, ticket_ids))
ticket_ids.sort()
ticket_ids = list(map(int, ticket_ids[rt_start:rt_end]))
for id in ticket_ids:
try:
matching_zammad_tickets= zammad.ticket.search(f"title: \"\[RT-{id}\]*\"")
if len(matching_zammad_tickets) >= 1:
print(f"Found duplicates: {id}")
continue
zammad_ticket_id = create_zammad_ticket(id, zammad, h2t, 5)
dumpfile = f"processed/{id}"
with open(dumpfile, "w") as handle:

4
zammad-duplicates-cleanup
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@ -59,11 +59,13 @@ def get_zammad_session(impersonated_user=None):
def remove_duplicates_for(rt_id, zammad, retries=0):
try:
matching_zammad_tickets= zammad.ticket.search(f"title: \"\[RT-{rt_id}\]*\"")
#matching_zammad_tickets= zammad.ticket.search('number:16014')
print(matching_zammad_tickets[0])
matching_zammad_ids = []
if len(matching_zammad_tickets) >= 2:
print(f"Found duplicates:")
for zt in matching_zammad_tickets:
print(f"{zt["id"]} {zt["title"]}")
#print(f"{zt["rt_id"]} {zt["title"]}")
matching_zammad_ids.append(zt["id"])
if len(matching_zammad_ids) >= 2: