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Avoid using chown for agents

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Otherwise the private comments will not work for them.
This commit is contained in:
Michal Čihař 2020-08-18 13:22:38 +02:00
parent 056b5009ac
commit 160e7bfa71
1 changed files with 6 additions and 2 deletions
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8
rt2zammad.py
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@ -196,7 +196,9 @@ for ticket in tickets:
"note": "RT-import:{}".format(ticket["ticket"]["original_id"]), "note": "RT-import:{}".format(ticket["ticket"]["original_id"]),
"article": { "article": {
"subject": ticket["ticket"]["Subject"], "subject": ticket["ticket"]["Subject"],
"body": "RT ticket merged into {}".format(ticket["ticket"]["numerical_id"]), "body": "RT ticket merged into {}".format(
ticket["ticket"]["numerical_id"]
),
}, },
} }
) )
@ -238,7 +240,9 @@ for ticket in tickets:
} }
) )
creator_id = get_user(users[item["Creator"]], "id") creator_id = get_user(users[item["Creator"]], "id")
chown = creator_id != new["customer_id"] chown = creator_id != new["customer_id"] and "Agent" not in get_user(
users[item["Creator"]], "roles"
)
if chown: if chown:
target.ticket.update(new["id"], {"customer_id": creator_id}) target.ticket.update(new["id"], {"customer_id": creator_id})
TicketArticle(get_zammad(get_user(users[item["Creator"]]))).create( TicketArticle(get_zammad(get_user(users[item["Creator"]]))).create(