[rt2migration] update fs2zammad for owner

fs2zammad

@@ -58,19 +58,26 @@ def get_zammad_session(impersonated_user=None):
 
 def maybe_create_zammad_user(userdata, zammad_session, attr="login", default=None):
     # Map disabled users (in RT) to mock user in Zammad.
+    #print("*userdata",userdata) #debug
+    #print("*USERMAP", USERMAP)  #debug
     if type(userdata) is str and userdata.lower() in USERMAP:
         email = userdata
+        #print("*1") #debug
     elif type(userdata) is str or "EmailAddress" not in userdata:
         userdata = {
             'EmailAddress': 'technik@ungleich.ch',
             'RealName': 'Disabled RT'
         }
         email = userdata["EmailAddress"]
+        #print("*2") #debug
     elif "EmailAddress" in userdata:
         email = userdata["EmailAddress"]
+        #print("*3") #debuig
     else:
         raise ValueError("Invalid userdata")
 
+    #print("*default",default) #debug
+    #print("*email",email) #debug
     # We manually filter out invalid addresses.
     if email == "*@*.com":
         userdata = {
@@ -81,6 +88,7 @@ def maybe_create_zammad_user(userdata, zammad_session, attr="login", default=Non
 
 
     lowercase_email = email.lower()
+    #print("*lowercase_email",lowercase_email) #debug
 
     if lowercase_email not in USERMAP:
         kwargs = {"email": email}
@@ -107,7 +115,8 @@ def maybe_create_zammad_user(userdata, zammad_session, attr="login", default=Non
                 USERMAP[lowercase_email] = user
             else:
                 print(f"Could not create/fetch user {lowercase_email}")
-
+    
+    #print("*lastdefault",default) #debug
     if default is None:
         return USERMAP[lowercase_email][attr]
 
@@ -170,7 +179,13 @@ def create_zammad_ticket(id, zammad, h2t, retries=3):
 
         print(f"Created Zammad ticket {zammad_ticket['id']} for {label}")
         if rt_ticket["ticket"]["Owner"] and rt_ticket["ticket"]["Owner"] != "Nobody":
-            zammad_owner_id = maybe_create_zammad_user(rt_ticket["ticket"]["Owner"], zammad, "id")
+            #print("*rt_ticket",rt_ticket) #debug
+            get_owner = rt_ticket["ticket"]["Owner"] 
+            with open(f"users/{get_owner}", "rb") as handle:
+                get_owner_data = pickle.load(handle)
+            #print("*get_owner_data",get_owner_data) #debug
+            zammad_owner_id = maybe_create_zammad_user(get_owner_data, zammad, "id")
+            #print("*zammad_owner_id",zammad_owner_id) #debug
             zammad.ticket.update(
                 zammad_ticket["id"], {"owner_id": zammad_owner_id}
             )
@@ -220,7 +235,9 @@ def create_zammad_ticket(id, zammad, h2t, retries=3):
             with open(f"users/{entry_creator}", "rb") as handle:
                 rt_entry_creator = pickle.load(handle)
 
+            #print("*rt_entry_creator",rt_entry_creator)  #debug
             zammad_entry_creator = maybe_create_zammad_user(rt_entry_creator, zammad)
+            #print("*zammad_entry_creator",zammad_entry_creator) # debug
             entry_content = entry["Content"]
             if entry_content == '' and may_contain_entry_content:
                 file = may_contain_entry_content
@@ -236,20 +253,29 @@ def create_zammad_ticket(id, zammad, h2t, retries=3):
                     "internal": entry["Type"] == "Comment",
                     "attachments": files,
                 }
-            entry_creator_id = maybe_create_zammad_user(zammad_entry_creator, zammad, "id")
+            entry_creator_id = maybe_create_zammad_user(rt_entry_creator, zammad, "id") 
 
             # We temporarly change the ticket's creator to create a new entry
             # without giving its author 'Agent' privileges.
             restore_creator_to = None
             if entry_creator_id != zammad_ticket["customer_id"]:
+                #print("*t1_1 restore_creator_to",restore_creator_to) #debug
+                #print("*t1_2 entry_creator_id",entry_creator_id) #debug
+                #print("*t1_3 customer_id",zammad_ticket["customer_id"])  #debug
                 zammad.ticket.update(zammad_ticket["id"], {"customer_id": entry_creator_id})
                 restore_creator_to = zammad_ticket["customer_id"]
 
             zammad_ticket_id = zammad_ticket["id"]
             print(f"-> Adding a new entry/comment to ticket {zammad_ticket_id} ({zammad_entry_creator})...")
+            #print("*t2_1",restore_creator_to) #debug
+            #print("*t2_2",entry_creator_id) #debug
+            #print("*t2_3",zammad_entry_creator) #debug
+            #print("*t2_4",zammad_entry_template) #debug
             TicketArticle(get_zammad_session(zammad_entry_creator)).create(zammad_entry_template)
 
             if restore_creator_to != None:
+                #print("*t3_1",restore_creator_to) #debug
+                #print("*t3_2",entry_creator_id) #debug
                 zammad.ticket.update(zammad_ticket["id"], {"customer_id": restore_creator_to})
 
         # Returns the new Zammad ticket ID.
@@ -295,6 +321,10 @@ else:
 h2t = html2text.HTML2Text()
 zammad = get_zammad_session()
 
+#this_page = zammad.user.all()
+#for user in this_page:
+#    print(user)
+
 os.makedirs("users", exist_ok=True)
 os.makedirs("tickets", exist_ok=True)
 os.makedirs("attachments", exist_ok=True)
@@ -309,7 +339,9 @@ ticket_ids = list(map(int, ticket_ids[import_start-1:import_end]))
 
 for id in ticket_ids:
     try:
-        matching_zammad_tickets= zammad.ticket.search(f"title: \"\[RT-{id}\]*\"")
+        print(id)
+        matching_zammad_tickets = zammad.ticket.search(f"title: \"\[RT-{id}\]*\"")
+        print(len(matching_zammad_tickets))
         if len(matching_zammad_tickets) >= 1:
             print(f"Found duplicates: {id}")
             continue

zammad-remove-ticket

@@ -0,0 +1,115 @@
+#!/usr/bin/env python
+
+import base64
+import json
+import os
+import pickle
+import sys
+import html2text
+import traceback
+import time
+
+from zammad_py import ZammadAPI
+from zammad_py.api import Resource, TagList, TicketArticle
+
+TEMPLATE = """{
+"zammad_url": "",
+"zammad_user": "",
+"zammad_password": "",
+"rt_url": "",
+"rt_user": "",
+"rt_pass": "",
+"rt_start": 1,
+"rt_end": 1000,
+}
+"""
+
+
+STATUSMAP = {"new": 1, "open": 2, "resolved": 4, "rejected": 4, "deleted": 4}
+USERMAP = {}
+
+ZAMMAD_SESSIONS = {}
+
+### helpers ###
+
+def get_zammad_session(impersonated_user=None):
+    if impersonated_user in ZAMMAD_SESSIONS:
+        return ZAMMAD_SESSIONS[impersonated_user]
+    else:
+        kwargs = {}
+        if impersonated_user:
+            kwargs["on_behalf_of"] = impersonated_user
+        session = ZammadAPI(
+            url=config["zammad_host"],
+            username=config["zammad_user"],
+            password=config["zammad_password"],
+            **kwargs,
+        )
+        ZAMMAD_SESSIONS[impersonated_user or config["zammad_user"]] = session
+
+        return session
+
+def remove_tickets_for(rt_id, zammad, retries=0):
+    try:
+        matching_zammad_tickets= zammad.ticket.search(f"title: \"\[RT-{rt_id}\]*\"")
+        #matching_zammad_tickets= zammad.ticket.search('number:16014')
+        #print(matching_zammad_tickets[0])
+        matching_zammad_ids = []
+        if len(matching_zammad_tickets) >= 1:
+            print(f"Found ticket:")
+            for zt in matching_zammad_tickets:
+                #print(f"{zt["rt_id"]} {zt["title"]}")
+                matching_zammad_ids.append(zt["id"])
+
+        if len(matching_zammad_ids) >= 1:
+            matching_zammad_ids.sort()
+            #matching_zammad_ids.pop()
+            for zt_id in matching_zammad_ids:
+                print(f"Deleting Zammad ticket {zt_id}")
+                zammad.ticket.destroy(zt_id)
+
+    except:
+        print(f"Failed to process RT-{rt_id} .. ({retries} retries left)")
+        if retries > 0:
+            print("Sleeping 5 seconds to give Zammad some air...")
+            time.sleep(5)
+            remove_tickets_for(id, retries - 1)
+        else:
+             traceback.print_exc()
+             raise RuntimeError
+
+### main logic ###
+
+if not os.path.exists("rt2zammad.json"):
+    print("Missing rt2zammad.json!")
+    print("Create one based on following template:")
+    print(TEMPLATE)
+    sys.exit(1)
+
+with open("rt2zammad.json") as handle:
+    config = json.load(handle)
+
+if len(sys.argv) != 3:
+   print(len(sys.argv))
+   print("It needs ticket range to import ex. start, end")
+   sys.exit()
+else:
+   import_start = int(sys.argv[1])
+   import_end = int(sys.argv[2])
+   print(f"start : {import_start} end : {import_end}")
+
+h2t = html2text.HTML2Text()
+zammad = get_zammad_session()
+
+os.makedirs("tickets", exist_ok=True)
+
+
+ticket_ids = os.listdir("tickets/")
+print(f"Found {len(ticket_ids)} tickets on filesystem.")
+ticket_ids = list(map(int, ticket_ids))
+ticket_ids.sort()
+ticket_ids = list(map(int, ticket_ids[import_start-1:import_end]))
+
+for id in ticket_ids:
+    print(f"Processing RT-{id}...")
+    remove_tickets_for(id, zammad)