18 commits

Author	SHA1	Message	Date
kjg	ed45622c04	[rt2zammad] update fs2zammad for Task#12785	2024-10-21 14:34:58 +00:00
kjg	b5a6453acc	[rt2migration] update fs2zammad for owner	2024-10-04 21:43:21 +09:00
kjg	e9d28bde1f	[rt2zammad] update range]	2024-08-02 16:21:04 +09:00
kjg	06b42d042b	[rt2zammad] update range and except duplicated ticket	2024-08-02 15:18:40 +09:00
Timothée Floure	e3eb49427b	[fs2zammad] add processed folder, sort input tickets, sleep on failure	2024-06-24 15:57:37 +02:00
Timothée Floure	a44c5361f4	[fs2zammad] extra tweaks for zammad to accept edge cases/tickets	2024-05-15 11:49:06 +02:00
Timothée Floure	64218fe9d8	[fs2zammad] fix dict access synthax in user lookup	2024-05-08 18:11:41 +02:00
Timothée Floure	5ca451510f	[fs2zammad] add exact filter on looked up user emails	2024-05-08 18:08:19 +02:00
Timothée Floure	29431f72df	[fs2zammad] handle tickets with empty subject	2024-05-08 17:49:36 +02:00
Timothée Floure	b1fbe9d4ab	[fs2zammad] sort RT tickets before import	2024-05-07 14:02:37 +02:00
Timothée Floure	ac8807167c	[fs2zammad] fix error handling on ticket creation (previously ignored)	2024-05-07 13:58:10 +02:00
Timothée Floure	50084f6ab3	[fs2zammad] create new tickets using admin session instead of customer session ... ... we get cryptic errors (wrong value for field x) if we don't have enough privileges.	2024-05-07 12:32:58 +02:00
Timothée Floure	807ed89c08	[fs2zammad] retry import due to unpredictable 503	2024-05-02 16:27:50 +02:00
Timothée Floure	900f8d6a44	[fs2zammad] fix small ticket creator logic bug	2024-04-22 17:32:59 +02:00
Timothée Floure	8e8ff86f9f	[fs2zammad] do not crash on failed ticket import	2024-04-22 17:25:43 +02:00
Timothée Floure	667b80d433	[fs2zammad] patch single f-string call to support python 3.11	2024-04-22 13:30:52 +02:00
Timothée Floure	fb7c1f7582	[fs2zammad] fix ticket history import	2024-04-22 11:52:08 +02:00
Timothée Floure	2ea87072fa	Add initial fs2zammad script, drop old rt2zammad.py	2024-04-19 16:50:55 +02:00