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16 commits

Author SHA1 Message Date
kjg
e9d28bde1f [rt2zammad] update range] 2024-08-02 16:21:04 +09:00
kjg
06b42d042b [rt2zammad] update range and except duplicated ticket 2024-08-02 15:18:40 +09:00
e3eb49427b
[fs2zammad] add processed folder, sort input tickets, sleep on failure 2024-06-24 15:57:37 +02:00
a44c5361f4
[fs2zammad] extra tweaks for zammad to accept edge cases/tickets 2024-05-15 11:49:06 +02:00
64218fe9d8
[fs2zammad] fix dict access synthax in user lookup 2024-05-08 18:11:41 +02:00
5ca451510f
[fs2zammad] add exact filter on looked up user emails 2024-05-08 18:08:19 +02:00
29431f72df
[fs2zammad] handle tickets with empty subject 2024-05-08 17:49:36 +02:00
b1fbe9d4ab
[fs2zammad] sort RT tickets before import 2024-05-07 14:02:37 +02:00
ac8807167c
[fs2zammad] fix error handling on ticket creation (previously ignored) 2024-05-07 13:58:10 +02:00
50084f6ab3
[fs2zammad] create new tickets using admin session instead of customer session
... we get cryptic errors (wrong value for field x) if we don't have
enough privileges.
2024-05-07 12:32:58 +02:00
807ed89c08
[fs2zammad] retry import due to unpredictable 503 2024-05-02 16:27:50 +02:00
900f8d6a44
[fs2zammad] fix small ticket creator logic bug 2024-04-22 17:32:59 +02:00
8e8ff86f9f
[fs2zammad] do not crash on failed ticket import 2024-04-22 17:25:43 +02:00
667b80d433
[fs2zammad] patch single f-string call to support python 3.11 2024-04-22 13:30:52 +02:00
fb7c1f7582
[fs2zammad] fix ticket history import 2024-04-22 11:52:08 +02:00
2ea87072fa
Add initial fs2zammad script, drop old rt2zammad.py 2024-04-19 16:50:55 +02:00