diff --git a/blog/support-fiascos.mdwn b/blog/support-fiascos.mdwn
index 582a85bf..881966a5 100644
--- a/blog/support-fiascos.mdwn
+++ b/blog/support-fiascos.mdwn
@@ -53,5 +53,19 @@ exceeding the worth of the product. So I can clearly disrecommend
 buying this device/support combination, if you want to professionally
 work with it.
 
+And it continued on 2019-11-27 at around 2230 in the evening when the
+Dell technician called me by accident. "I just wanted to save your
+number". Then asking me on the phone where Glarus is in detail (I
+guess Dell doesn't have a navigation software) - the thing I like to
+give support to late evenings. Then eventually telling me that he
+might or might not come tomorrow (the 28th), but he will certainly
+contact me in the morning.
+
+2019-11-28, around 1400. No call, no message, no nothing. Reaching
+out via Twitter DM, AGAIN. My phone number is confirmed, I get as an
+answer. So yet another day where Dell scheduled the support (not me),
+does not appear, does not reach out nor gives any suitable answer.
+
+
 
 [[!tag hardware support]]