diff --git a/blog/support-fiascos.mdwn b/blog/support-fiascos.mdwn
index b3c56fb2..3a740470 100644
--- a/blog/support-fiascos.mdwn
+++ b/blog/support-fiascos.mdwn
@@ -54,6 +54,11 @@ Updates from this particular Dell fiasco:
 * 2020-01-21: Instead of replacing the notebook with a used notebook,
   Dell today suggest to replace it with a new one. I accept the
   proposal and now wait for a replacement device.
+* 2020-01-22: I am asked to take a picture of the notebook with the
+  serial tag and to provide the following information: 1. Service
+  request number, 2. Registered Owner's name, 3. Current date and time
+  and 4. Current Location. However the device does not have a sticker
+  and all information is already present at Dell.
 
 Summary: **Dell is fully incapable of repairing a device** and
 **upholding a contract**. I assumed I bought a notebook with next business