diff --git a/blog/support-fiascos.mdwn b/blog/support-fiascos.mdwn
index d1eafc20..4f5ed05f 100644
--- a/blog/support-fiascos.mdwn
+++ b/blog/support-fiascos.mdwn
@@ -115,6 +115,14 @@ Since 2019-12-05 the "." key is also stuck from time to
 time. Basically the notebook is falling apart within 2 months of use
 and the only thing you get is false claims of a technician showing up.
 
+2019-12-06: the technician is calling around 0830. He starts by asking
+where I live and then tells me it is far away and he doesn't have time
+for me. He has many other customers. He also sounds very drunk.
+He tells me he might come on Monday, but cannot tell a time yet.
+
+Also on the same day: I get a note from Dell telling me the technician
+could not reach me. Not sure how many WTFs can be produced within one
+day, but Dell is really pushing it to the limits.
 
 
 [[!tag hardware support]]