diff --git a/blog/support-fiascos.mdwn b/blog/support-fiascos.mdwn
index 32c9724a..05d6aeb0 100644
--- a/blog/support-fiascos.mdwn
+++ b/blog/support-fiascos.mdwn
@@ -43,13 +43,23 @@ Further updates from Dell:
   contract and that I want to have a refund, a replacement or a repair
   by end of week. This is still significantly longer than "next
   business day".
+* 2020-01-08: Dell re-informs me that they can exchange with a
+  refurbished device, which I decline before.
+* 2020-01-10: Dell re-informs me that the repair is delayed until
+  2020-01-28
+* 2020-01-16: Dell informs me that the repair is delayed until
+  2020-02-24. This makes it an **at least 2 months repair time**.
+* 2020-01-16: I re-inform Dell that they can a) refund and pickup the
+  device and that I expect it to be done by 2020-01-24
 
-Summary so far: Dell is fully incapable of repairing a device or
-upholding a contract. I assumed I bought a notebook with next business
+
+Summary: **Dell is fully incapable of repairing a device** and
+**upholding a contract**. I assumed I bought a notebook with next business
 day service. What I got is a computer which has
 frequent hardware failures and no support within any sensible amount
 of time.
 
+
 ## The support for a Dell XPS 13 2-in-1 (2019-11-16 - 2019-12-09)
 
 I ordered this particular notebook on 2019-09-19 and it arrived around