diff --git a/blog/support-fiascos.mdwn b/blog/support-fiascos.mdwn
index 4f5ed05f..12aa7e73 100644
--- a/blog/support-fiascos.mdwn
+++ b/blog/support-fiascos.mdwn
@@ -7,7 +7,7 @@ involves some support from vendors. Sometimes vendors are doing a
 particular bad job. This blog page is dedicated to vendor screwups and
 document real stories.
 
-## The support for a Dell XPS 13 2-in-1 (2019-11-16 - IN PROGRESS)
+## The support for a Dell XPS 13 2-in-1 (2019-11-16 - 2019-12-09)
 
 I ordered this particular notebook on 2019-09-19 and it arrived around
 2019-09-27. So far so good. However shortly after starting to use it,
@@ -124,5 +124,13 @@ Also on the same day: I get a note from Dell telling me the technician
 could not reach me. Not sure how many WTFs can be produced within one
 day, but Dell is really pushing it to the limits.
 
+2018-12-09: the technician called at 0900, arrived by 1230 and fixed
+the notebook around 1500.
+
+* Roughly 4 weeks waiting time
+* Roughly 80+ messages exchanged with Dell
+* 4 working days invested to get it fixed
+
+
 
 [[!tag hardware support]]