From b4bf5a2534483f775a90715b3acd3ec54d98f962 Mon Sep 17 00:00:00 2001 From: Nico Schottelius Date: Tue, 7 Jan 2020 00:45:02 +0100 Subject: [PATCH] --dell --- blog/support-fiascos.mdwn | 28 ++++++++++++++++++++++++++++ 1 file changed, 28 insertions(+) diff --git a/blog/support-fiascos.mdwn b/blog/support-fiascos.mdwn index 8f3b2205..32c9724a 100644 --- a/blog/support-fiascos.mdwn +++ b/blog/support-fiascos.mdwn @@ -22,6 +22,34 @@ and try if the space bar still doesn't work in the bootloader. While this itself is not yet a support fiasco, I see it fast forward going there again. +Further updates from Dell: + +* 2019-12-20: The exchange is confirmed., it should be done in 2-3 + work days +* 2019-12-28: The necessary part (unclear which) is not available, the + exchange is postponed to 2020-01-12. +* 2019-12-31: I get an offer to the the system replaced by a + refurbished system. That does not make any sense as the device is + almost brand new and a refurbished one has been returned (probably + for a good reason). +* 2020-01-03: I request a statement to how Dell understands "Next + business day" support, as the problem has been open for + weeks. Again. +* 2020-01-04: another key ("d") now also gets stuck. It seems the + keyboard was never tested to be used in reality to me. +* 2020-01-06: Dell informs me that the repair is delayed until + 2020-01-28. +* 2020-01-07: I inform Dell that their behaviour is breaking the + contract and that I want to have a refund, a replacement or a repair + by end of week. This is still significantly longer than "next + business day". + +Summary so far: Dell is fully incapable of repairing a device or +upholding a contract. I assumed I bought a notebook with next business +day service. What I got is a computer which has +frequent hardware failures and no support within any sensible amount +of time. + ## The support for a Dell XPS 13 2-in-1 (2019-11-16 - 2019-12-09) I ordered this particular notebook on 2019-09-19 and it arrived around