diff --git a/blog/support-fiascos.mdwn b/blog/support-fiascos.mdwn
index 9ff16cf8..05c9e222 100644
--- a/blog/support-fiascos.mdwn
+++ b/blog/support-fiascos.mdwn
@@ -66,6 +66,14 @@ out via Twitter DM. Again. My phone number is confirmed, I get as an
 answer. So yet another day where Dell scheduled the support (not me),
 does not appear, does not reach out nor gives any suitable answer.
 
+2019-11-29. The technician just wrote an email that he comes Monday
+1200. That is yet another week after Dell originally announced the
+repair and yet another time that Dell unilaterally decides on a new
+repair date without even trying to confirm the date.
+
+But it gets worse: later in the evening I received a twitter message
+that the case is closed. Without ever having seen a technician,
+without having gotten it repaired.
 
 
 [[!tag hardware support]]