diff --git a/blog/support-fiascos.mdwn b/blog/support-fiascos.mdwn index d1d631af..5c1e22cd 100644 --- a/blog/support-fiascos.mdwn +++ b/blog/support-fiascos.mdwn @@ -7,7 +7,7 @@ involves some support from vendors. Sometimes vendors are doing a particular bad job. This blog page is dedicated to vendor screwups and document real stories. -## The support for a Dell XPS 13 2-in-1 (2019-12-19 - ongoing) +## The support for a Dell XPS 13 2-in-1 (2019-12-19 - 2020-04-06) 10 days after the repair the space bar inhibts the same behaviour and hangs / does not produce a sign. I cannot open a service request on @@ -106,6 +106,7 @@ Updates from this particular Dell fiasco: slow). I reboot. The system gets stuck in the Dell logo state. Turning it off hard. Turning it on again. It stays stuck with the Dell logo. +* 2020-04-20: The system has been sent back and refunded. Summary: **Dell is fully incapable of repairing a device** and **upholding a contract**. I assumed I bought a notebook with next business