diff --git a/type/__jitsi_meet_user/man.rst b/type/__jitsi_meet_user/man.rst
index eb298ba..9b9a1ba 100644
--- a/type/__jitsi_meet_user/man.rst
+++ b/type/__jitsi_meet_user/man.rst
@@ -12,8 +12,17 @@ This type manages a user identified by `$__object_id` that is allowed to start
 meetings in a Jitsi Meet instance managed by `__jitsi_meet(7)` and
 `__jitsi_meet_domain(7)`.
 
-It does so by taking advantage of Prosody's plaintext authentication and
-managing a file per user with the credentials.
+These users are mapped to XMPP users which means that they must be a valid
+localpart as defined in `RFC6122`_. This implies that users are case
+insensitive and cannot contain the following symbols: `"&'/:<>@`.
+
+.. _RFC6122: https://xmpp.org/rfcs/rfc6122.html#nodeprep-prohibited
+
+To preserve idempotency we only allow lowercase for the users which correspond
+to the `$__object_id` of this type.
+
+This type takes advantage of Prosody's plaintext authentication and managing a
+file per user with the credentials.
 If a different authentication mechanism is needed, `__jitsi_meet(7)` should be
 patched accordingly.
 
diff --git a/type/__jitsi_meet_user/manifest b/type/__jitsi_meet_user/manifest
index b47795d..826858f 100755
--- a/type/__jitsi_meet_user/manifest
+++ b/type/__jitsi_meet_user/manifest
@@ -1,5 +1,9 @@
 #!/bin/sh -e
 
+basic_urlencode() {
+  echo "${1}" | sed 's/\./%2e/g' | sed 's/-/%2d/g' | sed 's/_/%5f/g'
+}
+
 PASSWD="$(cat "${__object}/parameter/password" 2>/dev/null || true)"
 STATE="$(cat "${__object}/parameter/state")"
 
@@ -9,11 +13,23 @@ if [ -z "${PASSWD}" ] && [ "${STATE}" != "absent" ]; then
 	EOF
 fi
 
-USER="${__object_id}"
-FQDN="$(echo "${__target_host}" | sed 's/\./%2e/g' | sed 's/-/%2d/g')"
-FILENAME="/var/lib/prosody/${FQDN}/accounts/${USER}.dat"
+JITSI_USER_RAW="${__object_id}"
+if echo "${JITSI_USER_RAW}" | grep -q ".*[A-Z\"&'/:<>@]"; then
+  cat > /dev/stderr <<EOF
+Username (XMPP's localpart) ${JITSI_USER_RAW} has uppercase characters or
+contains invalid symbols ("&'/:<>@) according to RFC6122.
+EOF
+  exit 1
+fi
 
-__file "${FILENAME}" --owner prosody --group prosody --mode 0440 \
+JITSI_USER="$(basic_urlencode "${JITSI_USER_RAW}")"
+FQDN="$(basic_urlencode "${__target_host}")"
+FQDN_PATH="/var/lib/prosody/${FQDN}/accounts"
+FILENAME="${FQDN_PATH}/${JITSI_USER}.dat"
+
+__directory "${FQDN_PATH}" --parents --owner prosody --group prosody --state "present"
+
+require="__directory${FQDN_PATH}" __file "${FILENAME}" --owner prosody --group prosody --mode 0440 \
   --state "${STATE}" --source - <<EOF
 return {
 	["password"] = "${PASSWD}";