From 35bc6b74456ba555b54f8cb0d163a8ea08461014 Mon Sep 17 00:00:00 2001
From: Nico Schottelius <nico@nico-notebook.schottelius.org>
Date: Sun, 19 Sep 2021 14:57:30 +0900
Subject: [PATCH] ++update

---
 .../contents.lr                               |  2 +-
 .../ungleich-service-hour/contents.lr         | 25 ++++++++++++---
 content/u/products/ungleich-sla/contents.lr   | 17 ++++++----
 .../ungleich-support-package/contents.lr      | 31 +++++++++++++++++++
 4 files changed, 63 insertions(+), 12 deletions(-)

diff --git a/content/u/products/ungleich-infrastructure-availability/contents.lr b/content/u/products/ungleich-infrastructure-availability/contents.lr
index 270ae7e..14c4c34 100644
--- a/content/u/products/ungleich-infrastructure-availability/contents.lr
+++ b/content/u/products/ungleich-infrastructure-availability/contents.lr
@@ -17,7 +17,7 @@ lists the typical availability categories:
 
 ```
 | %      | Accepted downtime / year |
-| 99     | 87h or 3.65 days         |
+| 99     | 87.6h or 3.65 days       |
 | 99.9   | 8.76h                    |
 | 99.99  | 0.876h or 52.55 minutes  |
 | 99.999 | 5.25 minutes             |
diff --git a/content/u/products/ungleich-service-hour/contents.lr b/content/u/products/ungleich-service-hour/contents.lr
index 017548a..fb414ae 100644
--- a/content/u/products/ungleich-service-hour/contents.lr
+++ b/content/u/products/ungleich-service-hour/contents.lr
@@ -22,19 +22,33 @@ reach out to us individually.
         <th>Collaboration package</th>
     </tr>
     <tr>
-        <th>Hourly Rate</th>
+        <th>Hourly Rate (during business hours)</th>
         <td>220 CHF/h</td>
         <td>210 CHF/h</td>
         <td>200 CHF/h</td>
         <td>180 CHF/h</td>
     </tr>
     <tr>
-        <th>Hours included</th>
+        <th>Hours included during business hours</th>
         <td>0</td>
         <td>2</td>
         <td>10</td>
         <td>20</td>
     </tr>
+    <tr>
+        <th>Hourly Rate (outside of business hours)</th>
+        <td>360 CHF/h</td>
+        <td>343 CHF/h</td>
+        <td>327 CHF/h</td>
+        <td>295 CHF/h</td>
+    </tr>
+    <tr>
+        <th>Hours included (outside of business hours)</th>
+        <td>0</td>
+        <td>0</td>
+        <td>2</td>
+        <td>5</td>
+    </tr>
     <tr>
         <th>Package valid for</th>
         <td>on demand</td>
@@ -52,12 +66,13 @@ reach out to us individually.
     <tr>
         <th>Pricing per month</th>
         <td>0</td>
-        <td>420</td>
-        <td>2000</td>
-        <td>3600</td>
+        <td>500</td>
+        <td>3000</td>
+        <td>5500</td>
     </tr>
 </table>
 
+* Business hours are Mo-Fr, 9-17, excluding Swiss national holidays
 * Bigger packages allow us to offer a discount for better planning
 * Hours not consumed during the given timeframe are expired.
 * Discounts available for Open Source and climate related projects
diff --git a/content/u/products/ungleich-sla/contents.lr b/content/u/products/ungleich-sla/contents.lr
index 166bc04..52be29b 100644
--- a/content/u/products/ungleich-sla/contents.lr
+++ b/content/u/products/ungleich-sla/contents.lr
@@ -139,24 +139,29 @@ description4:
         <td>no (best effort)</td>
         <td><a href="#1-business-day">1 business day</a></td>
         <td><a href="#4h-business-hours">4h during business hours</a></td>
+        <td><a href="#4h-extended-business-hours">4h during extended business hours</a></td>
         <td><a href="#4h-24x7">4h every day</a></td>
     </tr>
     <tr>
         <th>Support via telephone</th>
         <td>best effort</td>
-        <td>yes</td>
-        <td>yes</td>
-        <td>yes</td>
+        <td>best effort</td>
+        <td>yes, Mo-Fr 09:00-17:00</td>
+        <td>yes, Mo-Fr 06:00-22:00</td>
+        <td>yes, Mo-Su 00:00-23:59</td>
     </tr>
     <tr>
         <th>Pricing</th>
         <td>Included for free</td>
-        <td>yes</td>
-        <td>yes</td>
-        <td>yes</td>
+        <td>450</td>
+        <td>900</td>
+        <td>1800</td>
+        <td>4200</td>
     </tr>
 </table>
 
+All prices are excluding the [working hours](../ungleich-service-hour).
+
 ## Services and reaction times in detail
 
 ### Business hours
diff --git a/content/u/products/ungleich-support-package/contents.lr b/content/u/products/ungleich-support-package/contents.lr
index 149367d..f25ddae 100644
--- a/content/u/products/ungleich-support-package/contents.lr
+++ b/content/u/products/ungleich-support-package/contents.lr
@@ -15,3 +15,34 @@ consultancy efforts.
 We allow every project to individually select their
 SLA, consultancy packages and availability requirements. Below we have
 summarised typical selections from our customers for easy selection.
+
+
+<table>
+    <tr>
+        <th>Package/Feature</th>
+        <th>Business Light</th>
+        <th>Business Pro</th>
+    </tr>
+    <tr>
+        <th>Working hour package</th>
+        <td>Support package</td>
+        <td>Support package</td>
+    </tr>
+    <tr>
+        <th>SLA package</th>
+        <td>Standard SLA</td>
+        <td>Business SLA</td>
+    </tr>
+    <tr>
+        <th><a href="#availiblity">Targetted Minimum Availability</a></th>
+        <td>99%</td>
+        <td>99.9%</td>
+    </tr>
+</table>
+
+## <a name="availiblity"></a> Targetted Minimum Availability
+
+The availability of our services is defined individually depending on
+the services booked. Find more information about it on the
+[ungleich infrastructure
+availability](../ungleich-infrastructure-availability) page.