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Our Service Level Agreements (SLAs) define the reachability as well
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Our Service Level Agreements (SLAs) define the reachability as well
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as the reaction times. As every customer situation is unique, we allow
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as the reaction times. As every customer situation is unique, we allow
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customization of
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customization of the service level per customer.
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In this document you can find what the default
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In this document you can find what the default
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SLA covers and which additional options you have.
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SLA covers and which additional options you have.
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