diff --git a/content/u/products/ungleich-service-hour/contents.lr b/content/u/products/ungleich-service-hour/contents.lr index 0e7b9f0..77ba093 100644 --- a/content/u/products/ungleich-service-hour/contents.lr +++ b/content/u/products/ungleich-service-hour/contents.lr @@ -13,7 +13,9 @@ software development and project management tasks. Below table summarises our standard rates. For projects exceeding the specified standard packages, [reach out to us individually](/u/contact/). - + +
+
@@ -71,6 +73,7 @@ standard packages, [reach out to us individually](/u/contact/).
Package/Feature Default rate5'500
+ * Business hours are Mo-Fr, 9-17, excluding Swiss national holidays * Hours not consumed during the given timeframe are expired. diff --git a/content/u/products/ungleich-sla/contents.lr b/content/u/products/ungleich-sla/contents.lr index bdb7cf7..06bdf43 100644 --- a/content/u/products/ungleich-sla/contents.lr +++ b/content/u/products/ungleich-sla/contents.lr @@ -122,7 +122,7 @@ description4: -All prices are excluding the [working hours](../ungleich-service-hour). +All prices are excluding the [service hours](../ungleich-service-hour). ## Services and reaction times in detail diff --git a/content/u/products/ungleich-support-package/contents.lr b/content/u/products/ungleich-support-package/contents.lr index ed266a5..2dd83d7 100644 --- a/content/u/products/ungleich-support-package/contents.lr +++ b/content/u/products/ungleich-support-package/contents.lr @@ -17,48 +17,67 @@ SLA, consultancy packages and availability requirements. Below we have summarised typical selections from our customers for easy selection. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - +
+
Package/FeatureBusiness LightBusiness StandardBusiness ProBusiness Pro PlusCritical Services
Working hour packageSupport packageStarter packageStarter packageCollaboration packageCollaboration package
SLA packageBusiness SLABusiness SLAProfessional SLAProfessional Plus SLACritical Services SLA
Targetted Minimum Availability99%99.9%99.9%99.99%99.999%
Pricing (CHF/month)9503'4503'9005500+1800 = 7'3005500+4200 = 9'700
+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
Package/FeatureBusiness LightBusiness StandardBusiness ProBusiness Pro PlusCritical Services
Working hour packageSupport packageStarter packageStarter packageCollaboration packageCollaboration package
Working hours included (during business hours/outside +business hours)2 / 010 / 210 / 220 / 520 / 5
SLA packageBusiness SLABusiness SLAProfessional SLAProfessional Plus SLACritical Services SLA
Reaction times1 business day1 business day4h during business hours4h during extended business hours4h every day
Targetted Minimum Availability99%99%99.9%99.99%99.999%
Pricing (CHF/month)9503'4503'9007'3009'700
+ ## Targetted Minimum Availability