diff --git a/content/u/products/ungleich-service-hour/contents.lr b/content/u/products/ungleich-service-hour/contents.lr
index 0e7b9f0..77ba093 100644
--- a/content/u/products/ungleich-service-hour/contents.lr
+++ b/content/u/products/ungleich-service-hour/contents.lr
@@ -13,7 +13,9 @@ software development and project management tasks. Below table
summarises our standard rates. For projects exceeding the specified
standard packages, [reach out to us individually](/u/contact/).
-
+
+
+
Package/Feature |
Default rate |
@@ -71,6 +73,7 @@ standard packages, [reach out to us individually](/u/contact/).
5'500 |
+
* Business hours are Mo-Fr, 9-17, excluding Swiss national holidays
* Hours not consumed during the given timeframe are expired.
diff --git a/content/u/products/ungleich-sla/contents.lr b/content/u/products/ungleich-sla/contents.lr
index bdb7cf7..06bdf43 100644
--- a/content/u/products/ungleich-sla/contents.lr
+++ b/content/u/products/ungleich-sla/contents.lr
@@ -122,7 +122,7 @@ description4:
-All prices are excluding the [working hours](../ungleich-service-hour).
+All prices are excluding the [service hours](../ungleich-service-hour).
## Services and reaction times in detail
diff --git a/content/u/products/ungleich-support-package/contents.lr b/content/u/products/ungleich-support-package/contents.lr
index ed266a5..2dd83d7 100644
--- a/content/u/products/ungleich-support-package/contents.lr
+++ b/content/u/products/ungleich-support-package/contents.lr
@@ -17,48 +17,67 @@ SLA, consultancy packages and availability requirements. Below we have
summarised typical selections from our customers for easy selection.
-
-
- Package/Feature |
- Business Light |
- Business Standard |
- Business Pro |
- Business Pro Plus |
- Critical Services |
-
-
- Working hour package |
- Support package |
- Starter package |
- Starter package |
- Collaboration package |
- Collaboration package |
-
-
- SLA package |
- Business SLA |
- Business SLA |
- Professional SLA |
- Professional Plus SLA |
- Critical Services SLA |
-
-
- Targetted Minimum Availability |
- 99% |
- 99.9% |
- 99.9% |
- 99.99% |
- 99.999% |
-
-
- Pricing (CHF/month) |
- 950 |
- 3'450 |
- 3'900 |
- 5500+1800 = 7'300 |
- 5500+4200 = 9'700 |
-
+
+
+
+Package/Feature |
+Business Light |
+Business Standard |
+Business Pro |
+Business Pro Plus |
+Critical Services |
+
+
+Working hour package |
+Support package |
+Starter package |
+Starter package |
+Collaboration package |
+Collaboration package |
+
+
+Working hours included (during business hours/outside
+business hours) |
+2 / 0 |
+10 / 2 |
+10 / 2 |
+20 / 5 |
+20 / 5 |
+
+
+SLA package |
+Business SLA |
+Business SLA |
+Professional SLA |
+Professional Plus SLA |
+Critical Services SLA |
+
+
+Reaction times |
+1 business day |
+1 business day |
+4h during business hours |
+4h during extended business hours |
+4h every day |
+
+
+Targetted Minimum Availability |
+99% |
+99% |
+99.9% |
+99.99% |
+99.999% |
+
+
+Pricing (CHF/month) |
+950 |
+3'450 |
+3'900 |
+7'300 |
+9'700 |
+
+
## Targetted Minimum Availability