From 54f590757f0b60f2029a965988e5f251ecfe6142 Mon Sep 17 00:00:00 2001
From: Nico Schottelius <nico@nico-notebook.schottelius.org>
Date: Sun, 19 Sep 2021 12:52:22 +0900
Subject: [PATCH] ++24x7 defination

---
 content/u/products/ungleich-sla/contents.lr | 45 +++++++++++++++++++--
 1 file changed, 42 insertions(+), 3 deletions(-)

diff --git a/content/u/products/ungleich-sla/contents.lr b/content/u/products/ungleich-sla/contents.lr
index 89f5471..2d6fd32 100644
--- a/content/u/products/ungleich-sla/contents.lr
+++ b/content/u/products/ungleich-sla/contents.lr
@@ -162,9 +162,8 @@ available in Korean and French.
 
 ### <a name="1-business-day"></a> 1 business day
 
-The request will be answered within the next business day. That means
-if the request arrives between Monday to Thursday, it will be answered
-by Tuesday to Friday, 1700
+The request will be answered within the next business day. The table
+below shows the details for every time of the week.
 
 <table>
     <tr>
@@ -192,3 +191,43 @@ by Tuesday to Friday, 1700
         <td>Monday 17:00</th>
     </tr>
 </table>
+
+If a work day is a Swiss national holiday it is treated as Friday to
+Monday period.
+
+### <a name="4h-business-hours"></a> 4h during business hours
+
+The request will be answered within the 4h during business hours. That means
+if the request arrives between Monday to Thursday, it will be answered
+by Tuesday to Friday, 1700
+
+<table>
+    <tr>
+        <th>Request received</th>
+        <th>Answer guaranteed until</th>
+    </tr>
+    <tr>
+        <td>Between 9-13 on a work day</th>
+        <td>Between 13-17 on the same work day</th>
+    </tr>
+    <tr>
+        <td>Between 13-17 on a work day</th>
+        <td>Between 9-13 on the next work day</th>
+    </tr>
+</table>
+
+### <a name="4h-24x7"></a> Every day 4h response time
+
+The request will be answered within the 4h independent of the day or
+time.
+
+<table>
+    <tr>
+        <th>Request received</th>
+        <th>Answer guaranteed until</th>
+    </tr>
+    <tr>
+        <td>Between 0-24 every day</th>
+        <td>Within 4 hours</th>
+    </tr>
+</table>