From 62f2631bd0415767a3a3b55575e1e47ba02e1717 Mon Sep 17 00:00:00 2001 From: Nico Schottelius Date: Mon, 20 Sep 2021 14:51:22 +0900 Subject: [PATCH] SLA reformat --- content/u/products/ungleich-sla/contents.lr | 89 +++++++++++---------- 1 file changed, 45 insertions(+), 44 deletions(-) diff --git a/content/u/products/ungleich-sla/contents.lr b/content/u/products/ungleich-sla/contents.lr index 06bdf43..044abbd 100644 --- a/content/u/products/ungleich-sla/contents.lr +++ b/content/u/products/ungleich-sla/contents.lr @@ -28,51 +28,8 @@ and is suitable for non-critical deployments. The standard SLA covers: * Best effort Telephone support * Included for all products ---- -offer1_title: Business SLA: 450 CHF/month ---- -offer1_text: -* Guaranteed response time within 1 business day -* Efficient support handling with support history -* Suitable for SME and smaller projects ---- -offer1_link: https://ungleich.ch/u/contact/ ---- -offer3_title: Professional SLA: 900 CHF/month ---- -offer3_text: -* Guaranteed response time 4h during business hours -* Guaranteed reachability via telephone during business hours -* Efficient support handling with support history -* Suitable when fast response during business day is important ---- -offer3_link: https://ungleich.ch/u/contact/ ---- -offer4_title: Professional Plus SLA: 1'800 CHF/month ---- -offer4_text: -* Guaranteed response time 4h during **extended** business hours -* Covering most time of the day (16h) -* Guaranteed reachability via telephone during **extended** business hours -* Efficient support handling with support history -* Suitable when fast response during even outside business hours is required ---- -offer4_link: https://ungleich.ch/u/contact/ ---- -offer6_title: Critical Services SLA: 4'200 CHF/month ---- -offer6_text: -* Guaranteed response time 4h during **every day** (including national holidays) -* Covering the complete day (24h) -* Guaranteed reachability at any time -* Efficient support handling with support history -* Suitable for mission critical services ---- -offer6_link: https://ungleich.ch/u/contact/ ---- -description4: +### Overview of the SLA levels -### Overview of the different SLA levels
@@ -124,6 +81,50 @@ description4: All prices are excluding the [service hours](../ungleich-service-hour). +--- +offer1_title: Business SLA: 450 CHF/month +--- +offer1_text: +* Guaranteed response time within 1 business day +* Efficient support handling with support history +* Suitable for SME and smaller projects +--- +offer1_link: https://ungleich.ch/u/contact/ +--- +offer2_title: Professional SLA: 900 CHF/month +--- +offer2_text: +* Guaranteed response time 4h during business hours +* Guaranteed reachability via telephone during business hours +* Efficient support handling with support history +* Suitable when fast response during business day is important +--- +offer2_link: https://ungleich.ch/u/contact/ +--- +offer3_title: Professional Plus SLA: 1'800 CHF/month +--- +offer3_text: +* Guaranteed response time 4h during **extended** business hours +* Covering most time of the day (16h) +* Guaranteed reachability via telephone during **extended** business hours +* Efficient support handling with support history +* Suitable when fast response during even outside business hours is required +--- +offer3_link: https://ungleich.ch/u/contact/ +--- +offer4_title: Critical Services SLA: 4'200 CHF/month +--- +offer4_text: +* Guaranteed response time 4h during **every day** (including national holidays) +* Covering the complete day (24h) +* Guaranteed reachability at any time +* Efficient support handling with support history +* Suitable for mission critical services +--- +offer4_link: https://ungleich.ch/u/contact/ +--- +description6: + ## Services and reaction times in detail ### Business hours