diff --git a/content/u/products/hosted-support-system/contents.lr b/content/u/products/hosted-support-system/contents.lr index 55a3188..6079982 100644 --- a/content/u/products/hosted-support-system/contents.lr +++ b/content/u/products/hosted-support-system/contents.lr @@ -20,62 +20,64 @@ nav_classes: navbar-dark --- image: /u/image/cards/supportsystem.jpg --- -feature1_title: Good customer support +feature1_title: Great customer support --- feature1_text: With our hosted support system you can manage support -requests easily. Customer requests are not lost and can easily be -assigned to an employee to work on. +requests easily. Customer requests are tracked and can easily be +assigned to your team to work on. --- feature2_title: Easy to use --- feature2_text: Support needs to be transparent, efficient and of worth for your users. Our hosted support system works smoothly to make most -of your time and provide best support to your users. +of your time while providing the best support to your customers. --- feature3_title: Managed Support System --- feature3_text: With the hosted support system you can focus on your -core business. Upgrading the system and maintaining it is taking care -of by us. +core business. The system upgrade and maintaenance is taken cared by us. --- content1_text: ## A Support System -Our hosted support system enables you to organise support requests and -organise them easily. You can +The hosted support system enables you to easily organise support requests. You can -* Receive emails from your customers +* Receive requests from your customers * Organise tickets in different groups +* Assign tickets to your team * Reply to your customers directly * Have an auto responder ("Thanks for reaching out") +* Easily handle spams ## How to use it -With our hosted support system you get a url like -https://support.ungleich.ch. Your employees can login to the system and -work on requests. Your customers / users can either correspond with -you via email or login to the support system themselves to manage +With our hosted support system you get a url such as +https://support.ungleich.ch. Your team can login to the system and +work on requests. Your customers or users can either correspond with +you via email or login to the support system directly to manage their tickets. ## Fully Open Source and IPv6 enabled -As with all our offers the support system is completely based on Open +The hosted support system is completely based on Open Source Software components. From the operating system to the software -stack, nothing is closed. We are using +stack, nothing is closed. + +Tech Stack * [Alpine Linux](https://alpinelinux.org/) * [PostgreSQL](https://www.postgresql.org/) * [cdist](https://cdi.st) * [RT](https://bestpractical.com/request-tracker) from Best Practical -as the technology stack. + ## Zero Carbon -As always, the hosted support system is running in our Zero Carbon -Data Center. +The hosted support system is running in our [Zero Carbon +Data Center.](httsp://datacenterlight.ch) ## How to order