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Nico Schottelius 2021-09-19 12:28:38 +09:00
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content/u/products/ungleich-sla/contents.lr
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@ -9,7 +9,10 @@ subtitle: ungleich service level agreements
description1:
Our Service Level Agreements (SLAs) define the reachability as well
as the reaction times. In this document you can find what the default
as the reaction times. As every customer situation is unique, we allow
customization of
In this document you can find what the default
SLA covers and which additional options you have.
## The standard SLA
@ -125,4 +128,20 @@ description4:
<td>yes</td>
<td>yes</td>
</tr>
<tr>
<th>Guaranteed response time via E-Mail</th>
<td>no (best effort)</td>
<td>[1 business day](#1-business-day)</td>
<td>4h within working time</td>
</tr>
<tr>
<th>Support via E-Mail</th>
<td>yes</td>
<td>yes</td>
<td>yes</td>
</tr>
</table>
## Reaction times in detail
### <a name="1-business-day"></a> 1 business day