From 7afd2bc900e9073593df12385d4e2251790364b8 Mon Sep 17 00:00:00 2001 From: Nico Schottelius Date: Mon, 20 Sep 2021 12:35:42 +0900 Subject: [PATCH] ++sla definitions --- content/u/products/ungleich-sla/contents.lr | 37 ++++++++++----------- 1 file changed, 18 insertions(+), 19 deletions(-) diff --git a/content/u/products/ungleich-sla/contents.lr b/content/u/products/ungleich-sla/contents.lr index 835a54c..9db9e95 100644 --- a/content/u/products/ungleich-sla/contents.lr +++ b/content/u/products/ungleich-sla/contents.lr @@ -23,7 +23,6 @@ If not otherwise specified in the product or service you acquired from us, the standard SLA will apply. This SLA covers standard operations and is suitable for non-critical deployments. The standard SLA covers: -* Target uptime of all services: 99.9% * Service level: best effort * Included for all products * Support via support@ungleich.ch (answered 09:00-17:00 on work days) @@ -35,39 +34,39 @@ offer1_title: Business SLA: 450 CHF/month offer1_text: * Guaranteed response time within 1 business day * Efficient support handling with support history +* Suitable for SME and smaller projects --- offer1_link: https://ungleich.ch/u/contact/ --- -offer3_title: Professional SLA +offer3_title: Professional SLA: 900 CHF/month --- offer3_text: - -TBD +* Guaranteed response time 4h during business hours +* Guaranteed reachability via telephone during business hours +* Efficient support handling with support history +* Suitable when fast response during business day is important --- offer3_link: https://ungleich.ch/u/contact/ --- -offer4_title: Professional Plus SLA +offer4_title: Professional Plus SLA: 1'800 CHF/month --- offer4_text: - -* Uptime guarantees >= 99.99% -* Ticketing system reaction time < 3h -* 24x7 telephone support -* Applications running in multiple data centers -* Minimum monthly fee: 3000 CHF (according to individual service definition) - -Individual pricing. Contact us on support@ungleich.ch for an indivual -quote and we will get back to you. - +* Guaranteed response time 4h during **extended** business hours +* Covering most time of the day (16h) +* Guaranteed reachability via telephone during **extended** business hours +* Efficient support handling with support history +* Suitable when fast response during even outside business hours is required --- offer4_link: https://ungleich.ch/u/contact/ --- -offer6_title: Critical Services SLA +offer6_title: Critical Services SLA: 4'200 CHF/month --- offer6_text: - -TBD - +* Guaranteed response time 4h during **every day** (including national holidays) +* Covering the complete day (24h) +* Guaranteed reachability at any time +* Efficient support handling with support history +* Suitable for mission critical services --- offer6_link: https://ungleich.ch/u/contact/ ---