diff --git a/content/u/products/ungleich-sla/contents.lr b/content/u/products/ungleich-sla/contents.lr index c24687c..166bc04 100644 --- a/content/u/products/ungleich-sla/contents.lr +++ b/content/u/products/ungleich-sla/contents.lr @@ -15,6 +15,8 @@ customization of In this document you can find what the default SLA covers and which additional options you have. +This is **version 1.0** of the ungleich SLA levels. + ## The standard SLA If not otherwise specified in the product or service you acquired from @@ -120,25 +122,38 @@ description4: Feature / SLA Standard SLA Business SLA - ?? SLA + Professional SLA + Professional Plus SLA + Critical Services SLA Support via E-Mail yes yes yes + yes + yes Guaranteed response time via E-Mail no (best effort) 1 business day - 4h within working time + 4h during business hours + 4h every day Support via telephone best effort yes yes + yes + + + Pricing + Included for free + yes + yes + yes @@ -215,6 +230,26 @@ table below shows the details: +### 4h during extended business hours + +The request will be answered within the 4h during business hours. The +table below shows the details: + + + + + + + + + + +
Request receivedAnswer guaranteed until
Between 09:00-13:00 on a work day + Between 13:00-17:00 on the same work day +
Between 13:00-17:00 on a work day + Between 09:00-13:00 on the next work day +
+ ### Every day 4h response time The request will be answered within the 4h independent of the day or diff --git a/content/u/products/ungleich-work-hours/contents.lr b/content/u/products/ungleich-work-hours/contents.lr new file mode 100644 index 0000000..c80846e --- /dev/null +++ b/content/u/products/ungleich-work-hours/contents.lr @@ -0,0 +1,64 @@ +_discoverable: no +--- +_hidden: no +--- +title: ungleich work hours +--- +subtitle: ungleich works for you +--- +description1: + +You can acquire ungleich staff for solving your infrastructure, +software development and project management tasks. Below table +summarises our standard rates. For bigger projects, +reach out to us individually. + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
Package/FeatureDefault rateSupport packageStarter packageCollaboration package
Hourly Rate220 CHF/h210 CHF/h200 CHF/h180 CHF/h
Hours included021020
Package valid foron demand1 month1 month2 months
Discount0%4.5%9%18%
Pricing per month042020003600
+ +* Bigger packages allow us to offer a discount for better planning +* Hours not consumed during the given timeframe are expired. +* Discounts available for Open Source and climate related projects +* For long term and bigger projects, ask for an individual quote.