diff --git a/content/u/products/ungleich-sla/contents.lr b/content/u/products/ungleich-sla/contents.lr index 2d6fd32..c24687c 100644 --- a/content/u/products/ungleich-sla/contents.lr +++ b/content/u/products/ungleich-sla/contents.lr @@ -24,7 +24,7 @@ and is suitable for non-critical deployments. The standard SLA covers: * Target uptime of all services: 99.9% * Service level: best effort * Included for all products -* Support via support@ungleich.ch (answered 9-17 on work days) +* Support via support@ungleich.ch (answered 09:00-17:00 on work days) * Individual Development and Support available at standard rate of 220 CHF/h * No telephone support @@ -146,12 +146,12 @@ description4: ### Business hours -Our reguar business hours are from 9-17, Monday to Friday, with the +Our reguar business hours are from 09:00-17:00, Monday to Friday, with the exception of Swiss national holidays. ### Extended Business hours -The extended business hours are from 6-22, Monday to Friday, with the +The extended business hours are from 06:00-22:00, Monday to Friday, with the exception of Swiss national holidays. ### Business language @@ -171,23 +171,23 @@ below shows the details for every time of the week.
Answer guaranteed until | |||
---|---|---|---|
Between 9-13 on a work day - | Between 13-17 on the same work day + | Between 09:00-13:00 on a work day + | Between 13:00-17:00 on the same work day |
Between 13-17 on a work day - | Between 9-13 on the next work day + | Between 13:00-17:00 on a work day + | Between 09:00-13:00 on the next work day |