From d4926f77f73e2bf9b76b5195060996693e3f324a Mon Sep 17 00:00:00 2001 From: Nico Schottelius Date: Mon, 20 Sep 2021 13:04:34 +0900 Subject: [PATCH] ++rephrase --- content/u/products/ungleich-sla/contents.lr | 34 ++++++++++----------- 1 file changed, 17 insertions(+), 17 deletions(-) diff --git a/content/u/products/ungleich-sla/contents.lr b/content/u/products/ungleich-sla/contents.lr index 9db9e95..7dfead4 100644 --- a/content/u/products/ungleich-sla/contents.lr +++ b/content/u/products/ungleich-sla/contents.lr @@ -23,10 +23,10 @@ If not otherwise specified in the product or service you acquired from us, the standard SLA will apply. This SLA covers standard operations and is suitable for non-critical deployments. The standard SLA covers: -* Service level: best effort -* Included for all products +* Best effort reaction times * Support via support@ungleich.ch (answered 09:00-17:00 on work days) -* Telephone support: not guaranteed +* Best effort Telephone support +* Included for all products --- offer1_title: Business SLA: 450 CHF/month @@ -111,12 +111,12 @@ description4: yes, Mo-Su 00:00-23:59 - Pricing + Pricing (CHF/month) Included for free 450 900 - 1800 - 4200 + 1'800 + 4'200 @@ -136,13 +136,7 @@ exception of Swiss national holidays. The extended business hours are from 06:00-22:00, Monday to Friday, with the exception of Swiss national holidays. -### Business language - -As our team is very international, our primary business language is -English, secondary language is German. On request, we are also -available in Korean and French. - -### 1 business day +### 1 business day reaction times The request will be answered within the next business day. The table below shows the details for every time of the week. @@ -183,7 +177,7 @@ below shows the details for every time of the week. If a work day is a Swiss national holiday it is treated as Friday to Monday period. -### 4h during business hours +### 4h during business hours reaction times The request will be answered within the 4h during business hours. The table below shows the details: @@ -208,7 +202,7 @@ table below shows the details: -### 4h during extended business hours +### 4h during extended business hours reaction times The request will be answered within the 4h during business hours. The table below shows the details: @@ -234,7 +228,7 @@ table below shows the details: -### Every day 4h response time +### Every day 4h response time reaction times The request will be answered within the 4h independent of the day or time. @@ -251,9 +245,15 @@ time. +### Business language + +As our team is very international, our primary business language is +English, secondary language is German. On request, we are also +available in Korean and French. + + ## Related pages * [ungleich Infrastructure Availability](../ungleich-infrastructure-availability) -* [ungleich SLAs](../ungleich-sla) * [ungleich Service Hours](../ungleich-service-hour) * [ungleich Support Packages](../ungleich-support-package)