From d4d29c4976c1c8595d29e04ad27f3dc67cf1f4d3 Mon Sep 17 00:00:00 2001 From: Nico Schottelius Date: Tue, 6 Jul 2021 10:58:35 +0200 Subject: [PATCH] ++sla --- content/u/products/ungleich-sla/contents.lr | 66 +++++++++++++-------- 1 file changed, 40 insertions(+), 26 deletions(-) diff --git a/content/u/products/ungleich-sla/contents.lr b/content/u/products/ungleich-sla/contents.lr index d263acc..2db6f35 100644 --- a/content/u/products/ungleich-sla/contents.lr +++ b/content/u/products/ungleich-sla/contents.lr @@ -28,24 +28,32 @@ and is suitable for non-critical deployments. The standard SLA covers: --- -feature1_title: Business SLA +feature1_title: Bronze SLA --- feature1_text: -The business SLA is suited for running regular applications with a -focus of business continuity. -* Target uptime of all services: 99.9% -* Service level: guaranteed reaction within 1 business day -* Development/Support (need to phrase this well): 180 CHF/h -* Telephone support (8-18 work days) -* Optional out of business hours hotline (360 CHF/h) -* 3'000 CHF/6 months +The business SLA is suited for running regular applications with a +focus of business continuity and individual support. Compared to the +standard SLA it **guarantees you responses within 5 hours** on work +days. You also can **reach our staff at extended** hours. --- feature2_title: Enterprise SLA --- feature2_text: +The Enterprise SLA is right for you if you need high availability, but +you don't require instant reaction times from our team. + + +How this works: + +* All services are setup in a high availability setup (additional + charges for resources apply) +* The target uptime of services: 99.99% + + + --- feature3_title: High Availability (HA) SLA --- @@ -54,41 +62,47 @@ If your application is mission critical, this is the right SLA for you. The **HA SLA** guarantees high availability, multi location deployments with cross-datacenter backups and fast reaction times on 24 hours per day. ---- -content1_text: - --- -content1_image: djangohosting.svg ---- -offer1_title: Django Hosting S 42.5 CHF/month +offer1_title: Business SLA --- offer1_text: -* [One time setup fee 30 CHF](https://datacenterlight.ch/product/django-hosting-setup/) -* VM with 1 Core, 2 GB RAM, 10 GB SSD, 100 GB HDD -* Suitable for a development use -* Can be extended with extra HDD space (2 CHF/month per 100 GB) +* Target uptime of all services: 99.9% +* Service level: guaranteed reaction within 1 business day +* Development/Support (need to phrase this well): 180 CHF/h +* Telephone support (8-18 work days) +* Mail support (8-18 work days) +* Optional out of business hours hotline (360 CHF/h) +* 3'000 CHF/6 months --- -offer1_link: https://datacenterlight.ch/product/django-hosting-s/ +offer1_link: https://ungleich.ch/u/contact/ --- -offer2_title: Django Hosting M 59 CHF/month +offer2_title: Enterprise SLA --- offer2_text: -* [One time setup fee 30 CHF](https://datacenterlight.ch/product/django-hosting-setup/) -* VM with 2 Core, 4 GB RAM, 20 GB SSD, 200 GB HDD -* Suitable for a small production use -* Can be extended with extra HDD space (2 CHF/month per 100 GB) +** Requires High availability setup for all services with separate pricing +* Service level: reaction within 4 hours +* Telephone support (24x7 work days) +* Services are provided in multiple data centers +* Included out of business hours hotline (180 CHF/h) +* 18'000 CHF/6 months --- -offer2_link: https://datacenterlight.ch/product/django-hosting-m +offer2_link: https://ungleich.ch/u/contact/ --- offer3_title: HA SLA --- offer3_text: +* Uptime guarantees >= 99.99% +* Ticketing system reaction time < 3h +* 24x7 telephone support +* Applications running in multiple data centers +* Minimum monthly fee: 3000 CHF (according to individual service definition) + Individual pricing. Contact us on support@ungleich.ch for an indivual quote and we will get back to you.