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@ -115,50 +115,55 @@ offer3_link: https://ungleich.ch/u/contact/
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--- |
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description4: |
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## Overview of the different SLA levels |
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<table> |
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<tr> |
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### Overview of the different SLA levels |
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<div class="table-responsive mt-4"> |
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<table class="table colored-table table-bordered"> |
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<thead> |
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<tr> |
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<th>Feature / SLA</th> |
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<th>Standard SLA</th> |
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<th>Business SLA</th> |
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<th>Professional SLA</th> |
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<th>Professional Plus SLA</th> |
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<th>Critical Services SLA</th> |
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</tr> |
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<tr> |
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<th>Support via E-Mail</th> |
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<td>yes</td> |
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<td>yes</td> |
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<td>yes</td> |
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<td>yes</td> |
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<td>yes</td> |
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</tr> |
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<tr> |
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<th>Guaranteed response time via E-Mail</th> |
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<td>no (best effort)</td> |
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<td><a href="#1-business-day">1 business day</a></td> |
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<td><a href="#4h-business-hours">4h during business hours</a></td> |
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<td><a href="#4h-extended-business-hours">4h during extended business hours</a></td> |
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<td><a href="#4h-24x7">4h every day</a></td> |
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</tr> |
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<tr> |
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<th>Support via telephone</th> |
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<td>best effort</td> |
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<td>best effort</td> |
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<td>yes, Mo-Fr 09:00-17:00</td> |
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<td>yes, Mo-Fr 06:00-22:00</td> |
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<td>yes, Mo-Su 00:00-23:59</td> |
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</tr> |
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<tr> |
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<th>Pricing</th> |
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<td>Included for free</td> |
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<td>450</td> |
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<td>900</td> |
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<td>1800</td> |
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<td>4200</td> |
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</tr> |
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</table> |
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</tr> |
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</thead> |
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<tbody> |
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<tr> |
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<th scope="row">Support via E-Mail</th> |
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<td>yes</td> |
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<td>yes</td> |
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<td>yes</td> |
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<td>yes</td> |
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<td>yes</td> |
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</tr> |
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<tr> |
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<th scope="row">Guaranteed response time via E-Mail</th> |
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<td>no (best effort)</td> |
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<td><a href="#1-business-day">1 business day</a></td> |
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<td><a href="#4h-business-hours">4h during business hours</a></td> |
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<td><a href="#4h-extended-business-hours">4h during extended business hours</a></td> |
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<td><a href="#4h-24x7">4h every day</a></td> |
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</tr> |
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<tr> |
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<th scope="row">Support via telephone</th> |
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<td>best effort</td> |
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<td>best effort</td> |
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<td>yes, Mo-Fr 09:00-17:00</td> |
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<td>yes, Mo-Fr 06:00-22:00</td> |
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<td>yes, Mo-Su 00:00-23:59</td> |
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</tr> |
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<tr> |
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<th scope="row">Pricing</th> |
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<td>Included for free</td> |
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<td>450</td> |
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<td>900</td> |
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<td>1800</td> |
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<td>4200</td> |
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</tr> |
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</tbody> |
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</table> |
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</div> |
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All prices are excluding the [working hours](../ungleich-service-hour). |
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@ -185,32 +190,38 @@ available in Korean and French.
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The request will be answered within the next business day. The table |
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below shows the details for every time of the week. |
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<table> |
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<tr> |
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<div class="table-responsive mt-4"> |
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<table class="table colored-table table-bordered"> |
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<thead> |
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<tr> |
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<th>Request received</th> |
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<th>Answer guaranteed until</th> |
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</tr> |
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<tr> |
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<td>Between Monday 09:00-17:00</th> |
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<td>Tuesday 17:00</th> |
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</tr> |
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<tr> |
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<td>Between Tuesday 09:00-17:00</th> |
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<td>Wednesday 17:00</th> |
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</tr> |
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<tr> |
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<td>Between Wednesday 09:00-17:00</th> |
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<td>Thursday 17:00</th> |
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</tr> |
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<tr> |
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<td>Between Thursday 09:00-17:00</th> |
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<td>Friday 17:00</th> |
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</tr> |
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<tr> |
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<td>Between Friday 17:00 and Monday 09:00</th> |
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<td>Monday 17:00</th> |
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</tr> |
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</table> |
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</tr> |
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</thead> |
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<tbody> |
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<tr> |
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<td>Between Monday 09:00-17:00</th> |
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<td>Tuesday 17:00</th> |
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</tr> |
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<tr> |
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<td>Between Tuesday 09:00-17:00</th> |
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<td>Wednesday 17:00</th> |
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</tr> |
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<tr> |
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<td>Between Wednesday 09:00-17:00</th> |
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<td>Thursday 17:00</th> |
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</tr> |
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<tr> |
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<td>Between Thursday 09:00-17:00</th> |
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<td>Friday 17:00</th> |
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</tr> |
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<tr> |
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<td>Between Friday 17:00 and Monday 09:00</th> |
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<td>Monday 17:00</th> |
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</tr> |
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</tbody> |
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</table> |
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</div> |
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If a work day is a Swiss national holiday it is treated as Friday to |
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Monday period. |
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@ -219,57 +230,69 @@ Monday period.
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The request will be answered within the 4h during business hours. The |
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table below shows the details: |
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<table> |
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<tr> |
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<th>Request received</th> |
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<th>Answer guaranteed until</th> |
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</tr> |
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<tr> |
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<td>Between 09:00-13:00 on a work day</th> |
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<td>Between 13:00-17:00 on the same work day</th> |
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</tr> |
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<tr> |
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<td>Between 13:00-17:00 on a work day</th> |
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<td>Between 09:00-13:00 on the next work day</th> |
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</tr> |
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</table> |
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<div class="table-responsive mt-4"> |
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<table class="table colored-table table-bordered"> |
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<thead> |
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<tr> |
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<th>Request received</th> |
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<th>Answer guaranteed until</th> |
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</tr> |
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</thead> |
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<tbody> |
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<tr> |
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<td>Between 09:00-13:00 on a work day</td> |
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<td>Between 13:00-17:00 on the same work day</td> |
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</tr> |
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<tr> |
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<td>Between 13:00-17:00 on a work day</td> |
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<td>Between 09:00-13:00 on the next work day</td> |
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</tr> |
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</tbody> |
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</table> |
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</div> |
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### <a name="4h-extended-business-hours"></a> 4h during extended business hours |
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The request will be answered within the 4h during business hours. The |
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table below shows the details: |
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<table> |
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<tr> |
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<th>Request received</th> |
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<th>Answer guaranteed until</th> |
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</tr> |
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<tr> |
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<td>Between 09:00-13:00 on a work day</th> |
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<td>Between 13:00-17:00 on the same work day</th> |
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</tr> |
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<tr> |
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<td>Between 13:00-17:00 on a work day</th> |
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<td>Between 09:00-13:00 on the next work day</th> |
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</tr> |
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</table> |
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<div class="table-responsive mt-4"> |
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<table class="table colored-table table-bordered"> |
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<thead> |
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<tr> |
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<th>Request received</th> |
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<th>Answer guaranteed until</th> |
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</tr> |
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</thead> |
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<tbody> |
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<tr> |
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<td>Between 09:00-13:00 on a work day</th> |
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<td>Between 13:00-17:00 on the same work day</th> |
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</tr> |
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<tr> |
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<td>Between 13:00-17:00 on a work day</th> |
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<td>Between 09:00-13:00 on the next work day</th> |
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</tr> |
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</tbody> |
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</table> |
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</div> |
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### <a name="4h-24x7"></a> Every day 4h response time |
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The request will be answered within the 4h independent of the day or |
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time. |
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<table> |
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<tr> |
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<th>Request received</th> |
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<th>Answer guaranteed until</th> |
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</tr> |
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<tr> |
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<td>Between 00:00-23:59 every day</th> |
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<td>Within 4 hours</th> |
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</tr> |
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</table> |
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<div class="table-responsive mt-4"> |
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<table class="table colored-table table-bordered"> |
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<tr> |
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<th>Request received</th> |
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<th>Answer guaranteed until</th> |
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</tr> |
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<tr> |
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<td>Between 00:00-23:59 every day</th> |
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<td>Within 4 hours</th> |
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</tr> |
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</table> |
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</div> |
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## Related pages |
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