diff --git a/content/u/products/ungleich-sla/contents.lr b/content/u/products/ungleich-sla/contents.lr
index 1124de5..89f5471 100644
--- a/content/u/products/ungleich-sla/contents.lr
+++ b/content/u/products/ungleich-sla/contents.lr
@@ -131,17 +131,64 @@ description4:
Guaranteed response time via E-Mail |
no (best effort) |
- [1 business day](#1-business-day) |
+ 1 business day |
4h within working time |
- Support via E-Mail |
- yes |
+ Support via telephone |
+ best effort |
yes |
yes |
-## Reaction times in detail
+## Services and reaction times in detail
+
+### Business hours
+
+Our reguar business hours are from 9-17, Monday to Friday, with the
+exception of Swiss national holidays.
+
+### Extended Business hours
+
+The extended business hours are from 6-22, Monday to Friday, with the
+exception of Swiss national holidays.
+
+### Business language
+
+As our team is very international, our primary business language is
+English, secondary language is German. On request, we are also
+available in Korean and French.
### 1 business day
+
+The request will be answered within the next business day. That means
+if the request arrives between Monday to Thursday, it will be answered
+by Tuesday to Friday, 1700
+
+
+
+ Request received |
+ Answer guaranteed until |
+
+
+ Between Monday 9-17
+ | Tuesday 17:00
+ |
+
+ Between Tuesday 9-17
+ | Wednesday 17:00
+ |
+
+ Between Wednesday 9-17
+ | Thursday 17:00
+ |
+
+ Between Thursday 9-17
+ | Friday 17:00
+ |
+
+ Between Friday 17:00 and Monday 0900
+ | Monday 17:00
+ |
+