From db2dc69f2cbe4f26cd42864bc59b06d90e8a3806 Mon Sep 17 00:00:00 2001
From: Nico Schottelius <nico@nico-notebook.schottelius.org>
Date: Sun, 19 Sep 2021 12:46:58 +0900
Subject: [PATCH] ++ table definition

---
 content/u/products/ungleich-sla/contents.lr | 55 +++++++++++++++++++--
 1 file changed, 51 insertions(+), 4 deletions(-)

diff --git a/content/u/products/ungleich-sla/contents.lr b/content/u/products/ungleich-sla/contents.lr
index 1124de5..89f5471 100644
--- a/content/u/products/ungleich-sla/contents.lr
+++ b/content/u/products/ungleich-sla/contents.lr
@@ -131,17 +131,64 @@ description4:
     <tr>
         <th>Guaranteed response time via E-Mail</th>
         <td>no (best effort)</td>
-        <td>[1 business day](#1-business-day)</td>
+        <td><a href="#1-business-day">1 business day</a></td>
         <td>4h within working time</td>
     </tr>
     <tr>
-        <th>Support via E-Mail</th>
-        <td>yes</td>
+        <th>Support via telephone</th>
+        <td>best effort</td>
         <td>yes</td>
         <td>yes</td>
     </tr>
 </table>
 
-## Reaction times in detail
+## Services and reaction times in detail
+
+### Business hours
+
+Our reguar business hours are from 9-17, Monday to Friday, with the
+exception of Swiss national holidays.
+
+### Extended Business hours
+
+The extended business hours are from 6-22, Monday to Friday, with the
+exception of Swiss national holidays.
+
+### Business language
+
+As our team is very international, our primary business language is
+English, secondary language is German. On request, we are also
+available in Korean and French.
 
 ### <a name="1-business-day"></a> 1 business day
+
+The request will be answered within the next business day. That means
+if the request arrives between Monday to Thursday, it will be answered
+by Tuesday to Friday, 1700
+
+<table>
+    <tr>
+        <th>Request received</th>
+        <th>Answer guaranteed until</th>
+    </tr>
+    <tr>
+        <td>Between Monday 9-17</th>
+        <td>Tuesday 17:00</th>
+    </tr>
+    <tr>
+        <td>Between Tuesday 9-17</th>
+        <td>Wednesday 17:00</th>
+    </tr>
+    <tr>
+        <td>Between Wednesday 9-17</th>
+        <td>Thursday 17:00</th>
+    </tr>
+    <tr>
+        <td>Between Thursday 9-17</th>
+        <td>Friday 17:00</th>
+    </tr>
+    <tr>
+        <td>Between Friday 17:00 and Monday 0900</th>
+        <td>Monday 17:00</th>
+    </tr>
+</table>