_discoverable: no
---
_hidden: no
---
title: ungleich SLA levels
---
subtitle: ungleich service level agreements
---
description1:

What is the right SLA (service level agreement) for you? At ungleich
we know that every organisation has individual needs and resources.
Depending on your need, we offer different types of service level
agreements.

## The standard SLA

If not otherwise specified in the product or service you acquired from
us, the standard SLA will apply. This SLA covers standard operations
and is suitable for non-critical deployments. The standard SLA covers:

* Target uptime of all services: 99.9%
* Service level: best effort
* Included for all products
* Support via support@ungleich.ch (answered 9-17 on work days)
* Individual Development and Support available at standard rate of 220 CHF/h
* No telephone support


---
feature1_title: Bronze SLA
---
feature1_text:

The business SLA is suited for running regular applications with a
focus of business continuity and individual support. Compared to the
standard SLA it **guarantees you responses within 5 hours** on work
days. You also can **reach our staff at extended** hours.

---
feature2_title: Enterprise SLA
---
feature2_text:

The Enterprise SLA is right for you if you need high availability, but
you don't require instant reaction times from our team.


How this works:

* All services are setup in a high availability setup (additional
  charges for resources apply)
* The target uptime of services: 99.99%



---
feature3_title: High Availability (HA) SLA
---
feature3_text:
If your application is mission critical, this is the right SLA for
you. The **HA SLA** guarantees high availability, multi location
deployments with cross-datacenter backups and fast reaction times
on 24 hours per day.

---
offer1_title: Business SLA
---
offer1_text:

* Target uptime of all services: 99.9%
* Service level: guaranteed reaction within 1 business day
* Development/Support (need to phrase this well): 180 CHF/h
* Telephone support (8-18 work days)
* Mail support (8-18 work days)
* Optional out of business hours hotline (360 CHF/h)
* 3'000 CHF/6 months

---
offer1_link: https://ungleich.ch/u/contact/
---
offer2_title: Enterprise SLA
---
offer2_text:

** Requires High availability setup for all services with separate pricing
* Service level: reaction within 4 hours
* Telephone support (24x7 work days)
* Services are provided in multiple data centers
* Included out of business hours hotline (180 CHF/h)
* 18'000 CHF/6 months

---
offer2_link: https://ungleich.ch/u/contact/
---
offer3_title: HA SLA
---
offer3_text:

* Uptime guarantees >= 99.99%
* Ticketing system reaction time < 3h
* 24x7 telephone support
* Applications running in multiple data centers
* Minimum monthly fee: 3000 CHF (according to individual service definition)

Individual pricing. Contact us on support@ungleich.ch for an indivual
quote and we will get back to you.

---
offer3_link: https://ungleich.ch/u/contact/