87 lines
2.3 KiB
Markdown
87 lines
2.3 KiB
Markdown
_discoverable: yes
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---
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_hidden: no
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---
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title: Hosted Support System
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---
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subtitle: Easy and transparent support
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---
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headline1: Easy to use
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---
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headline2: Great support
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---
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headline3: Reducing workload
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---
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header_background_color: #1393B4
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---
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header_text_color: text-light
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---
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nav_classes: navbar-dark
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---
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image: /u/image/cards/supportsystem.jpg
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---
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feature1_title: Great customer support
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---
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feature1_text: With our hosted support system you can manage support
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requests easily. Customer requests are tracked and can easily be
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assigned to your team to work on.
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---
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feature2_title: Easy to use
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---
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feature2_text: Support needs to be transparent, efficient and of worth
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for your users. Our hosted support system works smoothly to make most
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of your time while providing the best support to your customers.
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---
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feature3_title: Managed Support System
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---
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feature3_text: With the hosted support system you can focus on your
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core business. The system upgrade and maintaenance is taken cared by us.
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---
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content1_text:
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## A Support System
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The hosted support system enables you to easily organise support requests. You can
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* Receive requests from your customers
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* Organise tickets in different groups
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* Assign tickets to your team
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* Reply to your customers directly
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* Have an auto responder ("Thanks for reaching out")
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* Easily handle spams
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## How to use it
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With our hosted support system you get a url such as
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https://support.ungleich.ch. Your team can login to the system and
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work on requests. Your customers or users can either correspond with
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you via email or login to the support system directly to manage
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their tickets.
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## Fully Open Source and IPv6 enabled
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The hosted support system is completely based on Open
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Source Software components. From the operating system to the software
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stack, nothing is closed.
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Tech Stack
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* [Alpine Linux](https://alpinelinux.org/)
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* [PostgreSQL](https://www.postgresql.org/)
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* [cdist](https://cdi.st)
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* [RT](https://bestpractical.com/request-tracker) from Best Practical
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## Zero Carbon
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The hosted support system is running in our [Zero Carbon
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Data Center.](httsp://datacenterlight.ch)
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## How to order
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As the support system can be setup for very different use cases, we
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recommend to contact us at **support -at- ungleich.ch** to discuss how
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you would like to have your system setup.
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