++work hours

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Nico Schottelius 2021-09-19 13:29:12 +09:00
parent d36c75342c
commit 9aa958ef6f
2 changed files with 101 additions and 2 deletions

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@ -15,6 +15,8 @@ customization of
In this document you can find what the default In this document you can find what the default
SLA covers and which additional options you have. SLA covers and which additional options you have.
This is **version 1.0** of the ungleich SLA levels.
## The standard SLA ## The standard SLA
If not otherwise specified in the product or service you acquired from If not otherwise specified in the product or service you acquired from
@ -120,25 +122,38 @@ description4:
<th>Feature / SLA</th> <th>Feature / SLA</th>
<th>Standard SLA</th> <th>Standard SLA</th>
<th>Business SLA</th> <th>Business SLA</th>
<th>?? SLA</th> <th>Professional SLA</th>
<th>Professional Plus SLA</th>
<th>Critical Services SLA</th>
</tr> </tr>
<tr> <tr>
<th>Support via E-Mail</th> <th>Support via E-Mail</th>
<td>yes</td> <td>yes</td>
<td>yes</td> <td>yes</td>
<td>yes</td> <td>yes</td>
<td>yes</td>
<td>yes</td>
</tr> </tr>
<tr> <tr>
<th>Guaranteed response time via E-Mail</th> <th>Guaranteed response time via E-Mail</th>
<td>no (best effort)</td> <td>no (best effort)</td>
<td><a href="#1-business-day">1 business day</a></td> <td><a href="#1-business-day">1 business day</a></td>
<td>4h within working time</td> <td><a href="#4h-business-hours">4h during business hours</a></td>
<td><a href="#4h-24x7">4h every day</a></td>
</tr> </tr>
<tr> <tr>
<th>Support via telephone</th> <th>Support via telephone</th>
<td>best effort</td> <td>best effort</td>
<td>yes</td> <td>yes</td>
<td>yes</td> <td>yes</td>
<td>yes</td>
</tr>
<tr>
<th>Pricing</th>
<td>Included for free</td>
<td>yes</td>
<td>yes</td>
<td>yes</td>
</tr> </tr>
</table> </table>
@ -215,6 +230,26 @@ table below shows the details:
</tr> </tr>
</table> </table>
### <a name="4h-business-hours"></a> 4h during extended business hours
The request will be answered within the 4h during business hours. The
table below shows the details:
<table>
<tr>
<th>Request received</th>
<th>Answer guaranteed until</th>
</tr>
<tr>
<td>Between 09:00-13:00 on a work day</th>
<td>Between 13:00-17:00 on the same work day</th>
</tr>
<tr>
<td>Between 13:00-17:00 on a work day</th>
<td>Between 09:00-13:00 on the next work day</th>
</tr>
</table>
### <a name="4h-24x7"></a> Every day 4h response time ### <a name="4h-24x7"></a> Every day 4h response time
The request will be answered within the 4h independent of the day or The request will be answered within the 4h independent of the day or

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@ -0,0 +1,64 @@
_discoverable: no
---
_hidden: no
---
title: ungleich work hours
---
subtitle: ungleich works for you
---
description1:
You can acquire ungleich staff for solving your infrastructure,
software development and project management tasks. Below table
summarises our standard rates. For bigger projects,
reach out to us individually.
<table>
<tr>
<th>Package/Feature</th>
<th>Default rate</th>
<th>Support package</th>
<th>Starter package</th>
<th>Collaboration package</th>
</tr>
<tr>
<th>Hourly Rate</th>
<td>220 CHF/h</td>
<td>210 CHF/h</td>
<td>200 CHF/h</td>
<td>180 CHF/h</td>
</tr>
<tr>
<th>Hours included</th>
<td>0</td>
<td>2</td>
<td>10</td>
<td>20</td>
</tr>
<tr>
<th>Package valid for</th>
<td>on demand</td>
<td>1 month</td>
<td>1 month</td>
<td>2 months</td>
</tr>
<tr>
<th>Discount</th>
<td>0%</td>
<td>4.5%</td>
<td>9%</td>
<td>18%</td>
</tr>
<tr>
<th>Pricing per month</th>
<td>0</td>
<td>420</td>
<td>2000</td>
<td>3600</td>
</tr>
</table>
* Bigger packages allow us to offer a discount for better planning
* Hours not consumed during the given timeframe are expired.
* Discounts available for Open Source and climate related projects
* For long term and bigger projects, ask for an individual quote.