++work hours

content/u/products/ungleich-sla/contents.lr

@@ -15,6 +15,8 @@ customization of
 In this document you can find what the default
 SLA covers and which additional options you have.
 
+This is **version 1.0** of the ungleich SLA levels.
+
 ## The standard SLA
 
 If not otherwise specified in the product or service you acquired from
@@ -120,25 +122,38 @@ description4:
         <th>Feature / SLA</th>
         <th>Standard SLA</th>
         <th>Business SLA</th>
-        <th>?? SLA</th>
+        <th>Professional SLA</th>
+        <th>Professional Plus SLA</th>
+        <th>Critical Services SLA</th>
     </tr>
     <tr>
         <th>Support via E-Mail</th>
         <td>yes</td>
         <td>yes</td>
         <td>yes</td>
+        <td>yes</td>
+        <td>yes</td>
     </tr>
     <tr>
         <th>Guaranteed response time via E-Mail</th>
         <td>no (best effort)</td>
         <td><a href="#1-business-day">1 business day</a></td>
-        <td>4h within working time</td>
+        <td><a href="#4h-business-hours">4h during business hours</a></td>
+        <td><a href="#4h-24x7">4h every day</a></td>
     </tr>
     <tr>
         <th>Support via telephone</th>
         <td>best effort</td>
         <td>yes</td>
         <td>yes</td>
+        <td>yes</td>
+    </tr>
+    <tr>
+        <th>Pricing</th>
+        <td>Included for free</td>
+        <td>yes</td>
+        <td>yes</td>
+        <td>yes</td>
     </tr>
 </table>
 
@@ -215,6 +230,26 @@ table below shows the details:
     </tr>
 </table>
 
+### <a name="4h-business-hours"></a> 4h during extended business hours
+
+The request will be answered within the 4h during business hours. The
+table below shows the details:
+
+<table>
+    <tr>
+        <th>Request received</th>
+        <th>Answer guaranteed until</th>
+    </tr>
+    <tr>
+        <td>Between 09:00-13:00 on a work day</th>
+        <td>Between 13:00-17:00 on the same work day</th>
+    </tr>
+    <tr>
+        <td>Between 13:00-17:00 on a work day</th>
+        <td>Between 09:00-13:00 on the next work day</th>
+    </tr>
+</table>
+
 ### <a name="4h-24x7"></a> Every day 4h response time
 
 The request will be answered within the 4h independent of the day or

content/u/products/ungleich-work-hours/contents.lr

@@ -0,0 +1,64 @@
+_discoverable: no
+---
+_hidden: no
+---
+title: ungleich work hours
+---
+subtitle: ungleich works for you
+---
+description1:
+
+You can acquire ungleich staff for solving your infrastructure,
+software development and project management tasks. Below table
+summarises our standard rates. For bigger projects,
+reach out to us individually.
+
+<table>
+    <tr>
+        <th>Package/Feature</th>
+        <th>Default rate</th>
+        <th>Support package</th>
+        <th>Starter package</th>
+        <th>Collaboration package</th>
+    </tr>
+    <tr>
+        <th>Hourly Rate</th>
+        <td>220 CHF/h</td>
+        <td>210 CHF/h</td>
+        <td>200 CHF/h</td>
+        <td>180 CHF/h</td>
+    </tr>
+    <tr>
+        <th>Hours included</th>
+        <td>0</td>
+        <td>2</td>
+        <td>10</td>
+        <td>20</td>
+    </tr>
+    <tr>
+        <th>Package valid for</th>
+        <td>on demand</td>
+        <td>1 month</td>
+        <td>1 month</td>
+        <td>2 months</td>
+    </tr>
+    <tr>
+        <th>Discount</th>
+        <td>0%</td>
+        <td>4.5%</td>
+        <td>9%</td>
+        <td>18%</td>
+    </tr>
+    <tr>
+        <th>Pricing per month</th>
+        <td>0</td>
+        <td>420</td>
+        <td>2000</td>
+        <td>3600</td>
+    </tr>
+</table>
+
+* Bigger packages allow us to offer a discount for better planning
+* Hours not consumed during the given timeframe are expired.
+* Discounts available for Open Source and climate related projects
+* For long term and bigger projects, ask for an individual quote.