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Nico Schottelius 2021-07-06 10:58:35 +02:00
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content/u/products/ungleich-sla/contents.lr
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@ -28,24 +28,32 @@ and is suitable for non-critical deployments. The standard SLA covers:
---
feature1_title: Business SLA
feature1_title: Bronze SLA
---
feature1_text:
The business SLA is suited for running regular applications with a
focus of business continuity.
* Target uptime of all services: 99.9%
* Service level: guaranteed reaction within 1 business day
* Development/Support (need to phrase this well): 180 CHF/h
* Telephone support (8-18 work days)
* Optional out of business hours hotline (360 CHF/h)
* 3'000 CHF/6 months
The business SLA is suited for running regular applications with a
focus of business continuity and individual support. Compared to the
standard SLA it **guarantees you responses within 5 hours** on work
days. You also can **reach our staff at extended** hours.
---
feature2_title: Enterprise SLA
---
feature2_text:
The Enterprise SLA is right for you if you need high availability, but
you don't require instant reaction times from our team.
How this works:
* All services are setup in a high availability setup (additional
charges for resources apply)
* The target uptime of services: 99.99%
---
feature3_title: High Availability (HA) SLA
---
@ -54,41 +62,47 @@ If your application is mission critical, this is the right SLA for
you. The **HA SLA** guarantees high availability, multi location
deployments with cross-datacenter backups and fast reaction times
on 24 hours per day.
---
content1_text:
---
content1_image: djangohosting.svg
---
offer1_title: Django Hosting S 42.5 CHF/month
offer1_title: Business SLA
---
offer1_text:
* [One time setup fee 30 CHF](https://datacenterlight.ch/product/django-hosting-setup/)
* VM with 1 Core, 2 GB RAM, 10 GB SSD, 100 GB HDD
* Suitable for a development use
* Can be extended with extra HDD space (2 CHF/month per 100 GB)
* Target uptime of all services: 99.9%
* Service level: guaranteed reaction within 1 business day
* Development/Support (need to phrase this well): 180 CHF/h
* Telephone support (8-18 work days)
* Mail support (8-18 work days)
* Optional out of business hours hotline (360 CHF/h)
* 3'000 CHF/6 months
---
offer1_link: https://datacenterlight.ch/product/django-hosting-s/
offer1_link: https://ungleich.ch/u/contact/
---
offer2_title: Django Hosting M 59 CHF/month
offer2_title: Enterprise SLA
---
offer2_text:
* [One time setup fee 30 CHF](https://datacenterlight.ch/product/django-hosting-setup/)
* VM with 2 Core, 4 GB RAM, 20 GB SSD, 200 GB HDD
* Suitable for a small production use
* Can be extended with extra HDD space (2 CHF/month per 100 GB)
** Requires High availability setup for all services with separate pricing
* Service level: reaction within 4 hours
* Telephone support (24x7 work days)
* Services are provided in multiple data centers
* Included out of business hours hotline (180 CHF/h)
* 18'000 CHF/6 months
---
offer2_link: https://datacenterlight.ch/product/django-hosting-m
offer2_link: https://ungleich.ch/u/contact/
---
offer3_title: HA SLA
---
offer3_text:
* Uptime guarantees >= 99.99%
* Ticketing system reaction time < 3h
* 24x7 telephone support
* Applications running in multiple data centers
* Minimum monthly fee: 3000 CHF (according to individual service definition)
Individual pricing. Contact us on support@ungleich.ch for an indivual
quote and we will get back to you.