++sla

content/u/products/ungleich-sla/contents.lr

@@ -28,24 +28,32 @@ and is suitable for non-critical deployments. The standard SLA covers:
 
 
 ---
-feature1_title: Business SLA
+feature1_title: Bronze SLA
 ---
 feature1_text:
-The business SLA is suited for running regular applications with a
-focus of business continuity.
 
-* Target uptime of all services: 99.9%
+The business SLA is suited for running regular applications with a
-* Service level: guaranteed reaction within 1 business day
+focus of business continuity and individual support. Compared to the
-* Development/Support (need to phrase this well): 180 CHF/h
+standard SLA it **guarantees you responses within 5 hours** on work
-* Telephone support (8-18 work days)
+days. You also can **reach our staff at extended** hours.
-* Optional out of business hours hotline (360 CHF/h)
-* 3'000 CHF/6 months
 
 ---
 feature2_title: Enterprise SLA
 ---
 feature2_text:
 
+The Enterprise SLA is right for you if you need high availability, but
+you don't require instant reaction times from our team.
+
+
+How this works:
+
+* All services are setup in a high availability setup (additional
+  charges for resources apply)
+* The target uptime of services: 99.99%
+
+
+
 ---
 feature3_title: High Availability (HA) SLA
 ---
@@ -54,41 +62,47 @@ If your application is mission critical, this is the right SLA for
 you. The **HA SLA** guarantees high availability, multi location
 deployments with cross-datacenter backups and fast reaction times
 on 24 hours per day.
----
-content1_text:
-
 
 ---
-content1_image: djangohosting.svg
+offer1_title: Business SLA
----
-offer1_title: Django Hosting S 42.5 CHF/month
 ---
 offer1_text:
 
-* [One time setup fee 30 CHF](https://datacenterlight.ch/product/django-hosting-setup/)
+* Target uptime of all services: 99.9%
-* VM with 1 Core, 2 GB RAM, 10 GB SSD, 100 GB HDD
+* Service level: guaranteed reaction within 1 business day
-* Suitable for a development use
+* Development/Support (need to phrase this well): 180 CHF/h
-* Can be extended with extra HDD space (2 CHF/month per 100 GB)
+* Telephone support (8-18 work days)
+* Mail support (8-18 work days)
+* Optional out of business hours hotline (360 CHF/h)
+* 3'000 CHF/6 months
 
 ---
-offer1_link: https://datacenterlight.ch/product/django-hosting-s/
+offer1_link: https://ungleich.ch/u/contact/
 ---
-offer2_title: Django Hosting M 59 CHF/month
+offer2_title: Enterprise SLA
 ---
 offer2_text:
 
-* [One time setup fee 30 CHF](https://datacenterlight.ch/product/django-hosting-setup/)
+** Requires High availability setup for all services with separate pricing
-* VM with 2 Core, 4 GB RAM, 20 GB SSD, 200 GB HDD
+* Service level: reaction within 4 hours
-* Suitable for a small production use
+* Telephone support (24x7 work days)
-* Can be extended with extra HDD space (2 CHF/month per 100 GB)
+* Services are provided in multiple data centers
+* Included out of business hours hotline (180 CHF/h)
+* 18'000 CHF/6 months
 
 ---
-offer2_link: https://datacenterlight.ch/product/django-hosting-m
+offer2_link: https://ungleich.ch/u/contact/
 ---
 offer3_title: HA SLA
 ---
 offer3_text:
 
+* Uptime guarantees >= 99.99%
+* Ticketing system reaction time < 3h
+* 24x7 telephone support
+* Applications running in multiple data centers
+* Minimum monthly fee: 3000 CHF (according to individual service definition)
+
 Individual pricing. Contact us on support@ungleich.ch for an indivual
 quote and we will get back to you.