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amalelshihaby 2021-09-19 16:12:30 +02:00
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content/u/products/ungleich-sla/contents.lr
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@ -115,50 +115,55 @@ offer3_link: https://ungleich.ch/u/contact/
---
description4:
## Overview of the different SLA levels
<table>
<tr>
### Overview of the different SLA levels
<div class="table-responsive mt-4">
<table class="table colored-table table-bordered">
<thead>
<tr>
<th>Feature / SLA</th>
<th>Standard SLA</th>
<th>Business SLA</th>
<th>Professional SLA</th>
<th>Professional Plus SLA</th>
<th>Critical Services SLA</th>
</tr>
<tr>
<th>Support via E-Mail</th>
<td>yes</td>
<td>yes</td>
<td>yes</td>
<td>yes</td>
<td>yes</td>
</tr>
<tr>
<th>Guaranteed response time via E-Mail</th>
<td>no (best effort)</td>
<td><a href="#1-business-day">1 business day</a></td>
<td><a href="#4h-business-hours">4h during business hours</a></td>
<td><a href="#4h-extended-business-hours">4h during extended business hours</a></td>
<td><a href="#4h-24x7">4h every day</a></td>
</tr>
<tr>
<th>Support via telephone</th>
<td>best effort</td>
<td>best effort</td>
<td>yes, Mo-Fr 09:00-17:00</td>
<td>yes, Mo-Fr 06:00-22:00</td>
<td>yes, Mo-Su 00:00-23:59</td>
</tr>
<tr>
<th>Pricing</th>
<td>Included for free</td>
<td>450</td>
<td>900</td>
<td>1800</td>
<td>4200</td>
</tr>
</table>
</tr>
</thead>
<tbody>
<tr>
<th scope="row">Support via E-Mail</th>
<td>yes</td>
<td>yes</td>
<td>yes</td>
<td>yes</td>
<td>yes</td>
</tr>
<tr>
<th scope="row">Guaranteed response time via E-Mail</th>
<td>no (best effort)</td>
<td><a href="#1-business-day">1 business day</a></td>
<td><a href="#4h-business-hours">4h during business hours</a></td>
<td><a href="#4h-extended-business-hours">4h during extended business hours</a></td>
<td><a href="#4h-24x7">4h every day</a></td>
</tr>
<tr>
<th scope="row">Support via telephone</th>
<td>best effort</td>
<td>best effort</td>
<td>yes, Mo-Fr 09:00-17:00</td>
<td>yes, Mo-Fr 06:00-22:00</td>
<td>yes, Mo-Su 00:00-23:59</td>
</tr>
<tr>
<th scope="row">Pricing</th>
<td>Included for free</td>
<td>450</td>
<td>900</td>
<td>1800</td>
<td>4200</td>
</tr>
</tbody>
</table>
</div>
All prices are excluding the [working hours](../ungleich-service-hour).
@ -185,32 +190,38 @@ available in Korean and French.
The request will be answered within the next business day. The table
below shows the details for every time of the week.
<table>
<tr>
<div class="table-responsive mt-4">
<table class="table colored-table table-bordered">
<thead>
<tr>
<th>Request received</th>
<th>Answer guaranteed until</th>
</tr>
<tr>
<td>Between Monday 09:00-17:00</th>
<td>Tuesday 17:00</th>
</tr>
<tr>
<td>Between Tuesday 09:00-17:00</th>
<td>Wednesday 17:00</th>
</tr>
<tr>
<td>Between Wednesday 09:00-17:00</th>
<td>Thursday 17:00</th>
</tr>
<tr>
<td>Between Thursday 09:00-17:00</th>
<td>Friday 17:00</th>
</tr>
<tr>
<td>Between Friday 17:00 and Monday 09:00</th>
<td>Monday 17:00</th>
</tr>
</table>
</tr>
</thead>
<tbody>
<tr>
<td>Between Monday 09:00-17:00</th>
<td>Tuesday 17:00</th>
</tr>
<tr>
<td>Between Tuesday 09:00-17:00</th>
<td>Wednesday 17:00</th>
</tr>
<tr>
<td>Between Wednesday 09:00-17:00</th>
<td>Thursday 17:00</th>
</tr>
<tr>
<td>Between Thursday 09:00-17:00</th>
<td>Friday 17:00</th>
</tr>
<tr>
<td>Between Friday 17:00 and Monday 09:00</th>
<td>Monday 17:00</th>
</tr>
</tbody>
</table>
</div>
If a work day is a Swiss national holiday it is treated as Friday to
Monday period.
@ -219,57 +230,69 @@ Monday period.
The request will be answered within the 4h during business hours. The
table below shows the details:
<table>
<tr>
<th>Request received</th>
<th>Answer guaranteed until</th>
</tr>
<tr>
<td>Between 09:00-13:00 on a work day</th>
<td>Between 13:00-17:00 on the same work day</th>
</tr>
<tr>
<td>Between 13:00-17:00 on a work day</th>
<td>Between 09:00-13:00 on the next work day</th>
</tr>
</table>
<div class="table-responsive mt-4">
<table class="table colored-table table-bordered">
<thead>
<tr>
<th>Request received</th>
<th>Answer guaranteed until</th>
</tr>
</thead>
<tbody>
<tr>
<td>Between 09:00-13:00 on a work day</td>
<td>Between 13:00-17:00 on the same work day</td>
</tr>
<tr>
<td>Between 13:00-17:00 on a work day</td>
<td>Between 09:00-13:00 on the next work day</td>
</tr>
</tbody>
</table>
</div>
### <a name="4h-extended-business-hours"></a> 4h during extended business hours
The request will be answered within the 4h during business hours. The
table below shows the details:
<table>
<tr>
<th>Request received</th>
<th>Answer guaranteed until</th>
</tr>
<tr>
<td>Between 09:00-13:00 on a work day</th>
<td>Between 13:00-17:00 on the same work day</th>
</tr>
<tr>
<td>Between 13:00-17:00 on a work day</th>
<td>Between 09:00-13:00 on the next work day</th>
</tr>
</table>
<div class="table-responsive mt-4">
<table class="table colored-table table-bordered">
<thead>
<tr>
<th>Request received</th>
<th>Answer guaranteed until</th>
</tr>
</thead>
<tbody>
<tr>
<td>Between 09:00-13:00 on a work day</th>
<td>Between 13:00-17:00 on the same work day</th>
</tr>
<tr>
<td>Between 13:00-17:00 on a work day</th>
<td>Between 09:00-13:00 on the next work day</th>
</tr>
</tbody>
</table>
</div>
### <a name="4h-24x7"></a> Every day 4h response time
The request will be answered within the 4h independent of the day or
time.
<table>
<tr>
<th>Request received</th>
<th>Answer guaranteed until</th>
</tr>
<tr>
<td>Between 00:00-23:59 every day</th>
<td>Within 4 hours</th>
</tr>
</table>
<div class="table-responsive mt-4">
<table class="table colored-table table-bordered">
<tr>
<th>Request received</th>
<th>Answer guaranteed until</th>
</tr>
<tr>
<td>Between 00:00-23:59 every day</th>
<td>Within 4 hours</th>
</tr>
</table>
</div>
## Related pages