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Author	SHA1	Message	Date
kjg	13ab913c7b	[rt2zammad] update range	2024-08-07 14:21:05 +09:00
kjg	ce79a522b1	[rt2zammad] update range of rt2fs	2024-08-02 16:50:00 +09:00
kjg	44b0a81e45	[rt2zammad] update range of rt2fs	2024-08-02 16:27:51 +09:00
kjg	e9d28bde1f	[rt2zammad] update range]	2024-08-02 16:21:04 +09:00
kjg	06b42d042b	[rt2zammad] update range and except duplicated ticket	2024-08-02 15:18:40 +09:00
Timothée Floure	e3c375a29e	Add quickly hacked zammad-duplicate-cleanup script	2024-07-02 15:33:12 +02:00
Timothée Floure	e3eb49427b	[fs2zammad] add processed folder, sort input tickets, sleep on failure	2024-06-24 15:57:37 +02:00
Timothée Floure	a44c5361f4	[fs2zammad] extra tweaks for zammad to accept edge cases/tickets	2024-05-15 11:49:06 +02:00
Timothée Floure	64218fe9d8	[fs2zammad] fix dict access synthax in user lookup	2024-05-08 18:11:41 +02:00
Timothée Floure	5ca451510f	[fs2zammad] add exact filter on looked up user emails	2024-05-08 18:08:19 +02:00
Timothée Floure	29431f72df	[fs2zammad] handle tickets with empty subject	2024-05-08 17:49:36 +02:00
Timothée Floure	b1fbe9d4ab	[fs2zammad] sort RT tickets before import	2024-05-07 14:02:37 +02:00
Timothée Floure	ac8807167c	[fs2zammad] fix error handling on ticket creation (previously ignored)	2024-05-07 13:58:10 +02:00
Timothée Floure	50084f6ab3	[fs2zammad] create new tickets using admin session instead of customer session ... ... we get cryptic errors (wrong value for field x) if we don't have enough privileges.	2024-05-07 12:32:58 +02:00
Timothée Floure	807ed89c08	[fs2zammad] retry import due to unpredictable 503	2024-05-02 16:27:50 +02:00
Timothée Floure	900f8d6a44	[fs2zammad] fix small ticket creator logic bug	2024-04-22 17:32:59 +02:00
Timothée Floure	8e8ff86f9f	[fs2zammad] do not crash on failed ticket import	2024-04-22 17:25:43 +02:00
Timothée Floure	74886ee784	[rt2fs] mention ignored tickets (spam flag)	2024-04-22 13:33:13 +02:00
Timothée Floure	667b80d433	[fs2zammad] patch single f-string call to support python 3.11	2024-04-22 13:30:52 +02:00
Timothée Floure	515b6daa3e	Add html2text to the python dependencies	2024-04-22 11:56:38 +02:00
Timothée Floure	fd401545ca	[rt2fs] retry on failed ticket dump	2024-04-22 11:52:28 +02:00
Timothée Floure	fb7c1f7582	[fs2zammad] fix ticket history import	2024-04-22 11:52:08 +02:00
Timothée Floure	2ea87072fa	Add initial fs2zammad script, drop old rt2zammad.py	2024-04-19 16:50:55 +02:00
Timothée Floure	ee9cc01db8	Cleanup README	2024-04-19 14:05:24 +02:00
Timothée Floure	b44e8eb96a	Add initial rt2fs script	2024-04-18 15:53:32 +02:00
Michal Čihař	7d70eff100	Add disclaimer as a first step	2020-12-30 14:06:20 +01:00
Michal Čihař	e19dd7da3b	Utilize f-string	2020-12-30 13:44:03 +01:00
Michal Čihař	d8a43642cb	Apply black	2020-12-30 13:43:40 +01:00
Michal Čihař	bbc600b0b1	Retain ticket ownership	2020-12-30 13:43:06 +01:00
Michal Čihař	d32e9859f7	Simplify ticket subject	2020-12-30 13:42:48 +01:00
Michal Čihař	b3383c542a	Share code for creating tickets	2020-12-30 13:30:22 +01:00
Michal Čihař	ab0f3f843a	Fix creating owned tickets	2020-12-30 13:14:41 +01:00
Michal Čihař	b06e01a774	Fix old ticket URL	2020-12-30 13:14:33 +01:00
Michal Čihař	33d2cbf533	Fix tag assignment	2020-12-30 11:58:40 +01:00
Michal Čihař	c11cbed467	Document caching	2020-12-30 09:47:15 +01:00
Michal Čihař	68a0e93b79	Document usage	2020-12-30 09:45:47 +01:00
Michal Čihař	086dce8fb6	Black code	2020-12-30 09:45:36 +01:00
Michal Čihař	9102cbf9d0	Document maintenance status	2020-12-30 09:41:31 +01:00
Michal Čihař	5e916eed6f	Describe how to disable notifications ... Fixes #1	2020-12-30 09:39:36 +01:00
Michal Čihař	891bccf892	Fix assigning tags to tickets	2020-12-30 09:18:57 +01:00
Michal Čihař	63dedabe63	Fix syntax error	2020-12-30 08:59:58 +01:00
Michal Čihař	773084f504	Allow to provide default for user attributes ... For some reason roles is missing in some cases.	2020-09-02 11:39:54 +02:00
Michal Čihař	3be167144a	Add support for injecting additional data when creating user	2020-09-02 11:37:23 +02:00
Michal Čihař	160e7bfa71	Avoid using chown for agents ... Otherwise the private comments will not work for them.	2020-08-18 13:23:01 +02:00
Michal Čihař	056b5009ac	Allow to map usernames	2020-08-18 13:22:21 +02:00
Michal Čihař	a6845330bc	Make range configurable	2020-08-18 13:22:10 +02:00
Michal Čihař	27251d7801	Better handle merged tickets	2020-08-18 13:08:50 +02:00
Michal Čihař	57d039703b	Improve automated commets	2020-08-18 13:00:37 +02:00
Michal Čihař	bc0dd8301e	Cache zammad instances ... Otherwise we end up with too many open files error.	2020-08-18 11:25:48 +02:00
Michal Čihař	0f8696adbb	Fix importing non owner comments ... Temporarily chaning ownership of the ticket allows to post comment by any customer.	2020-08-18 11:09:23 +02:00