Michal Čihař 5e916eed6f Describe how to disable notifications

Fixes #1

2020-12-30 09:39:36 +01:00

rt2zammad

Request tracker to Zammad migration script. This is not an out of box solution for everybody, you will probably have to customize it.

Known issues:

Disabled users from RT can not be accessed by API, thus will lack email address and will fail to be created. Enable all users prior to the migration.
Timestamps are not preserved. The Zammad API doesn't seem to allow this.
Zammad will send notification for all actions, you probably want to disable outgoing mail for time of import:
- Disable all triggers sending mail (Manage / Trigger
- Disable notifications for all existing users (seems like every user has to do this)
- Safer approach might be to use own SMTP server and temporarily discard all mail from Zammad for the migration run.