Michal Čihař af589b77f2 Document notifications

Signed-off-by: Michal Čihař <michal@cihar.com>

2019-05-27 21:20:26 +02:00

rt2zammad

Request tracker to Zammad migration script. This is not an out of box solution for everybody, you will probably have to customize it.

Known issues:

Comments on issues from non creators are rejected by Zammad. This can be workarounded by creating appropriate organizations in Zammad manually or temporarily grainting Users group agent privilege.
Disabled users from RT can not be accessed by API, thus will lack email address and will fail to be created. Enable all users prior to the migration.
Timestamps are not preserved. The Zammad API doesn't seem to allow this.
Zammad will send notification for all actions, you probably want to disable outgoing mail for time of import.