ungleich-staticcms/content/u/products/hosted-support-system/contents.lr

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title: Hosted Support System
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subtitle: Easy and transparent support
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headline1: Easy to use
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headline2: Great support
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headline3: Reducing workload
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header_background_color: #1393B4
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header_text_color: text-light
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nav_classes: navbar-dark
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feature1_title: Good customer support
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feature1_text: With our hosted support system you can manage support
requests easily. Customer requests are not lost and can easily be
assigned to an employee to work on.
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feature2_title: Easy to use
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feature2_text: Support needs to be transparent, efficient and of worth
for your users. Our hosted support system works smoothly to make most
of your time and provide best support to your users.
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feature3_title: Managed Support System
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feature3_text: With the hosted support system you can focus on your
core business. Upgrading the system and maintaining it is taking care
of by us.
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content1_text:


## A Support System

Our hosted support system enables you to organise support requests and
organise them easily. You can

* Receive emails from your customers
* Organise tickets in different groups
* Reply to your customers directly
* Have an auto responder ("Thanks for reaching out")

## How to use it

With our hosted support system you get a url like
http://support.example.com. Your employees can login to the system and
work on requests. Your customers / users can either correspond with
you via email or login to the support system themselves to manage
their tickets.

## Fully Open Source and IPv6 enabled

As with all our offers the support system is completely based on Open
Source Software components. From the operating system to the


## How to order

As the support system can be setup for very different use cases, we
recommend to contact us at **support -at- ungleich.ch** to discuss how
you would like to have your system setup.