71 lines
1.9 KiB
Markdown
71 lines
1.9 KiB
Markdown
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---
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_hidden: no
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---
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title: Hosted Support System
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---
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subtitle: Easy and transparent support
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---
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headline1: Easy to use
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---
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headline2: Great support
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---
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headline3: Reducing workload
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---
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header_background_color: #1393B4
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---
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header_text_color: text-light
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---
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nav_classes: navbar-dark
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---
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feature1_title: Good customer support
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---
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feature1_text: With our hosted support system you can manage support
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requests easily. Customer requests are not lost and can easily be
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assigned to an employee to work on.
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---
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feature2_title: Easy to use
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---
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feature2_text: Support needs to be transparent, efficient and of worth
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for your users. Our hosted support system works smoothly to make most
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of your time and provide best support to your users.
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---
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feature3_title: Managed Support System
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---
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feature3_text: With the hosted support system you can focus on your
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core business. Upgrading the system and maintaining it is taking care
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of by us.
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---
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content1_text:
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## A Support System
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Our hosted support system enables you to organise support requests and
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organise them easily. You can
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* Receive emails from your customers
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* Organise tickets in different groups
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* Reply to your customers directly
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* Have an auto responder ("Thanks for reaching out")
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## How to use it
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With our hosted support system you get a url like
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http://support.example.com. Your employees can login to the system and
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work on requests. Your customers / users can either correspond with
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you via email or login to the support system themselves to manage
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their tickets.
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## Fully Open Source and IPv6 enabled
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As with all our offers the support system is completely based on Open
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Source Software components. From the operating system to the
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## How to order
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As the support system can be setup for very different use cases, we
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recommend to contact us at **support -at- ungleich.ch** to discuss how
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you would like to have your system setup.
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