ungleich-staticcms/content/u/products/ungleich-support-package/contents.lr

_discoverable: no
---
_hidden: no
---
title: ungleich support packages
---
subtitle: Let us make your life easy
---
description1:

Every project and every business has invdiual needs in regards to
support reachablity, infrastructure uptime and development and
consultancy efforts.

We allow every project to individually select their
SLA, consultancy packages and availability requirements. Below we have
summarised typical selections from our customers for easy selection.


<table>
    <tr>
        <th>Package/Feature</th>
        <th>Business Light</th>
        <th>Business Standard</th>
        <th>Business Pro</th>
        <th>Business Pro Plus</th>
        <th>Critical Services</th>
    </tr>
    <tr>
        <th>Working hour package</th>
        <td>Support package</td>
        <td>Starter package</td>
        <td>Starter package</td>
        <td>Collaboration package</td>
        <td>Collaboration package</td>
    </tr>
    <tr>
        <th>SLA package</th>
        <td>Business SLA</td>
        <td>Business SLA</td>
        <td>Professional SLA</td>
        <td>Professional Plus SLA</td>
        <td>Critical Services SLA</td>
    </tr>
    <tr>
        <th><a href="#availiblity">Targetted Minimum Availability</a></th>
        <td>99%</td>
        <td>99.9%</td>
        <td>99.9%</td>
        <td>99.99%</td>
        <td>99.999%</td>
    </tr>
    <tr>
        <th>Pricing</th>
        <td>500+450 = 950</td>
        <td>3000+450 = 3'450</td>
        <td>3000+900 = 3'900</td>
        <td>5500+1800 = 7'300</td>
        <td>5500+4200 = 9'700</td>
    </tr>
</table>

## <a name="availiblity"></a> Targetted Minimum Availability

The availability of our services is defined individually depending on
the services booked. Find more information about it on the
[ungleich infrastructure
availability](../ungleich-infrastructure-availability) page.