++support

content/u/products/ungleich-infrastructure-availability/contents.lr

@@ -0,0 +1,22 @@
+_discoverable: no
+---
+_hidden: no
+---
+title: ungleich infrastructure availability
+---
+subtitle: Making your services plannable
+---
+description1:
+
+## Infrastructure availability
+
+Depending on your project or business case you have different
+availbility requirements. In the IT industry, we usually use the
+concept of accepted percentage downtime per year. The follow table
+lists the typical availability categories:
+
+| %      | Accepted downtime / year |
+| 99     | 87h or 3.65 days         |
+| 99.9   | 8.76h                    |
+| 99.99  | 0.876h or 52.55 minutes  |
+| 99.999 | 5.25 minutes             |

content/u/products/ungleich-service-hour/contents.lr

@@ -62,3 +62,10 @@ reach out to us individually.
 * Hours not consumed during the given timeframe are expired.
 * Discounts available for Open Source and climate related projects
 * For long term and bigger projects, ask for an individual quote.
+
+## Related content
+
+* [ungleich Infrastructure Availability](../ungleich-infrastructure-availability)
+* [ungleich SLAs](../ungleich-sla)
+* [ungleich Service Hours](../ungleich-service-hour)
+* [ungleich Support Packages](../ungleich-suppor-package)

content/u/products/ungleich-support-package/contents.lr

@@ -0,0 +1,17 @@
+_discoverable: no
+---
+_hidden: no
+---
+title: ungleich support packages
+---
+subtitle: Let us make your life easy
+---
+description1:
+
+Every project and every business has invdiual needs in regards to
+support reachablity, infrastructure uptime and development and
+consultancy efforts.
+
+We allow every project to individually select their
+SLA, consultancy packages and availability requirements. Below we have
+summarised typical selections from our customers for easy selection.