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++work hours

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Nico Schottelius 2021-09-19 13:29:12 +09:00
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39
content/u/products/ungleich-sla/contents.lr
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@ -15,6 +15,8 @@ customization of
In this document you can find what the default
SLA covers and which additional options you have.
This is **version 1.0** of the ungleich SLA levels.
## The standard SLA
If not otherwise specified in the product or service you acquired from
@ -120,25 +122,38 @@ description4:
<th>Feature / SLA</th>
<th>Standard SLA</th>
<th>Business SLA</th>
<th>?? SLA</th>
<th>Professional SLA</th>
<th>Professional Plus SLA</th>
<th>Critical Services SLA</th>
</tr>
<tr>
<th>Support via E-Mail</th>
<td>yes</td>
<td>yes</td>
<td>yes</td>
<td>yes</td>
<td>yes</td>
</tr>
<tr>
<th>Guaranteed response time via E-Mail</th>
<td>no (best effort)</td>
<td><a href="#1-business-day">1 business day</a></td>
<td>4h within working time</td>
<td><a href="#4h-business-hours">4h during business hours</a></td>
<td><a href="#4h-24x7">4h every day</a></td>
</tr>
<tr>
<th>Support via telephone</th>
<td>best effort</td>
<td>yes</td>
<td>yes</td>
<td>yes</td>
</tr>
<tr>
<th>Pricing</th>
<td>Included for free</td>
<td>yes</td>
<td>yes</td>
<td>yes</td>
</tr>
</table>
@ -215,6 +230,26 @@ table below shows the details:
</tr>
</table>
### <a name="4h-business-hours"></a> 4h during extended business hours
The request will be answered within the 4h during business hours. The
table below shows the details:
<table>
<tr>
<th>Request received</th>
<th>Answer guaranteed until</th>
</tr>
<tr>
<td>Between 09:00-13:00 on a work day</th>
<td>Between 13:00-17:00 on the same work day</th>
</tr>
<tr>
<td>Between 13:00-17:00 on a work day</th>
<td>Between 09:00-13:00 on the next work day</th>
</tr>
</table>
### <a name="4h-24x7"></a> Every day 4h response time
The request will be answered within the 4h independent of the day or

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content/u/products/ungleich-work-hours/contents.lr Normal file
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_discoverable: no
---
_hidden: no
---
title: ungleich work hours
---
subtitle: ungleich works for you
---
description1:
You can acquire ungleich staff for solving your infrastructure,
software development and project management tasks. Below table
summarises our standard rates. For bigger projects,
reach out to us individually.
<table>
<tr>
<th>Package/Feature</th>
<th>Default rate</th>
<th>Support package</th>
<th>Starter package</th>
<th>Collaboration package</th>
</tr>
<tr>
<th>Hourly Rate</th>
<td>220 CHF/h</td>
<td>210 CHF/h</td>
<td>200 CHF/h</td>
<td>180 CHF/h</td>
</tr>
<tr>
<th>Hours included</th>
<td>0</td>
<td>2</td>
<td>10</td>
<td>20</td>
</tr>
<tr>
<th>Package valid for</th>
<td>on demand</td>
<td>1 month</td>
<td>1 month</td>
<td>2 months</td>
</tr>
<tr>
<th>Discount</th>
<td>0%</td>
<td>4.5%</td>
<td>9%</td>
<td>18%</td>
</tr>
<tr>
<th>Pricing per month</th>
<td>0</td>
<td>420</td>
<td>2000</td>
<td>3600</td>
</tr>
</table>
* Bigger packages allow us to offer a discount for better planning
* Hours not consumed during the given timeframe are expired.
* Discounts available for Open Source and climate related projects
* For long term and bigger projects, ask for an individual quote.